Our office has several approaches to hybrid meetings. We own a Polycom system, which allows users to securely connect with their partner’s IP address for meetings. We also use applications such as Skype, Zoom, Google Meet, Webex, and Teams to provide virtual rooms for interpretation sessions.

Not all businesses are equipped with reliable tools and technology, or some customers or workers may be traveling in the Monterey area and not have reliable means to join meetings. Well, we can help you.

At Monterey Language Services, we offer conference room rental. Gather with your customers or employees both in-person and in hybrid fashion to make the most of your business ventures.

If you are looking for conference room space to rent out, or if you need interpretation services for your meetings, please reach out to us at montereylanguages.com or at 831-655-3460. We would be happy to help.

Technology can make remote interpretation as easy as 1-2-3, but at the same time, there can be any number of technical problems that can interfere with an interpretation assignment. Even though problems do happen, it’s our responsibility to minimize them. Having the prudency to keep an eye out for any problems and their solutions is a key skill for interpreters and everyone to have in modern days. In today’s blog, we will be highlighting some common connection issues and what to do in those circumstances.

Interpretation Links

Occasionally, the link you use to log into the meeting may be incorrect. The most common scenario is probably due to a separate meeting being created, causing you to wait in an empty room. If you as an interpreter find yourself in this case, it is best to get in contact with the language service provider you are working with as quickly as possible to ensure that you receive the correct link.

Interpretation Times

The appointment time may be mistakenly written by any party involved in the scheduling, causing the interpreter to be either early or late. To prevent this from happening, it is best to set a reminder that’s sent 24 hours before an interpretation event starts, so all parties including the client and interpreter can double-check on the proper start time and the right link.

Updates

Many of us have experienced this situation. As soon as logging into a conferencing application, you were notified that the application requires an update. This can cause you to be nervous about being late to the meeting. Testing your application at least 30 minutes before logging into the appointment to make sure everything is up to date is a good way to ensure that you aren’t affected by any sudden updates.

Sudden Change of Interpretation Methods

For various reasons, there may be a sudden change in the method for remote interpreting, such as resorting to the telephone or another type of video conferencing service. In such circumstances, make sure to keep your email and phone ready and handy to see if any notification of changes come to you.

Power or Internet Fluctuations

Fluctuations in power or internet can be unavoidable and unpredictable. You may be able to circumvent power outages or battery shortage by planning ahead as much as possible. Charge your phone, laptop, and computer fully. Always think of a backup plan. If occasionally, things just can’t be helped. In these cases, be apologetic and contact your language service provider or the meeting host for contingency.

Standardized Testing

ASL interpreters are often present in the classroom as educational interpreters. Similarly, interpretation is needed for providing instructions for standardized testing, such as the SATs in American schools. Sometimes the same educational interpreters can be called upon to interpret for standardized testing in their respective schools, but this might not be a certainty. The test may take place on a weekend and require a different interpreter to fill in, for example.

Standardized tests also don’t necessarily take place in a K-12 environment. For example, these tests might be taken to certify a job requirement or receive a passing grade to enter a special program.

American Sign Language and Foreign Sign Language

When we were asked to provide an interpreter for a patient who required Mexican Sign Language (LSM), we were able to send a Certified Deaf Interpreter (CDI) who was familiar with both ASL and LSM. CDIs themselves are Deaf or hard-of-hearing and are native in sign language and Deaf culture.

The CDI assigned to this task was exceptional at interpreting between ASL and LSM. However, due to the fact that the CDI could not vocalize the client’s needs to the hospital staff, a second interpreter — this one for ASL — was brought in to interpret between the CDI and the staff. Thus, the communication flow looked like this:

Patient > CDI > ASL Interpreter > Hospital Staff, and vice versa.

The interpretation was successful in large part thanks to the hospital interpreter manager who was able to inform us ahead of time that they would require LSM, which gave us the time to comb through our large network of interpreters and send a right fit. The ability to identify a proper language is a very important prerequisite for a successful and smooth interpretation encounter. The hospital was our county’s public hospital Natividad Medical Center. Their excellent caregiving to the patient and hospitality to our interpreters were highly commendable. We appreciate all the hard work involved on all sides and are honored to share such an excellent work between foreign sign language and American sign language interpretation.

Understanding Your Finances

No business can do anything without finances. Do budget properly, and do the math to understand your bottom line. How much do you need to make to turn a profit? How much is too much for customers to afford?

Knowing when and where to cut back on your finances and where to invest is critical to keeping your business afloat. With the huge impact of the pandemic, it’s no question that the loss of sales affected many businesses too much. To weather these hardships, downsizing on your output, office space, or perhaps even prices might help you keep the business going.

Making and Keeping Connections, even Remotely

Many language service providers rely on freelance translators and interpreters as vendors for their business; most times, getting in touch with them is often done through phone calls or emails. But, how do you get the vendor—especially interpreters—to their assignments, when in-person meetings are restricted?

Phone and video methods are hardly secrets. Even outside of the pandemic, these are common ways to get an interpreter to someone immediately regardless of where the client and interpreter are. Those LSPs and other small businesses that had already been getting ready to use remote or online options were in a good place to adapt their services to the pandemic.

Communicating with Your Team

To keep open communication with your team members is vital. Just as upper management relies on associates to get the on-hands work done, associates rely on upper management to answer their questions. The back-and-forth dynamics and momentum are crucial to move your business forward.

In times of hardship like the pandemic, transparent communication is very important. Employees may be nervous about job security or keeping certain accounts going. Positive reinforcement, support, and leadership can provide teams with the confidence they need to weather any circumstance.

Don’t be Afraid of Change…

New technologies come out constantly in today’s world, even during the pandemic and afterward. Learning how to use them can help your business stay up-to-date, and can even help with your output’s quality and/or quantity.

Other changes might include the coming and going of staff, a vendor changing their prices, the laws you have to keep in mind, etc. Keep abreast of these changes and remember to stay flexible; taking too long to adapt might leave you in the dust of your competitors.

Adapting to pandemic looked different for all sorts of companies, but what’s important is to stay creative. Some businesses turned remote, others decided to automate work flows, and some decided to host online events.

…But Try to Stay Consistent

Sudden, unexplained changes even outside the pandemic can upset a person’s balance and leave them scrambling for an answer. For example, having to reduce the price per word for a translation could result in a vendor refusing to work with you, or raising the prices too high for a customer could result in the customer backing out of a deal.

As important as it is to stay flexible, people like to stick to tried and true methods—things remain reliable that way. So, whenever possible, keep consistent in your work, and be as transparent as possible with your customers. Consistency and transparency will always be appreciated by those you work with.

That article reminds us of a recent situation we encountered. We had a client seeking asylum in a somewhat remote location in the United States who requested Triqui interpretation. We were about to provide a Triqui interpreter over the phone for telephonic interpretation, given that in-person interpretation in such a remote location was not really possible for the client. However, at the last minute, the asylum office decided that they did not allow telephonic interpretation. There could be any number of reasons for the telephonic interpretation cancellation. Yet, these incidents have got us thinking. What rights do non-citizens have in the United States, especially in regards to translation and interpretation?

According to Title VI of the Civil Rights Act of 1964, any program that receives Federal funds or financial assistance cannot discriminate based on race, color, or national origin of a person; this also means that these programs must provide access to people with limited English proficiency. Read more about Title VI here and more about Title VI and LEP services here.

However, Title VI does not provide an all-encompassing solution. Service providers are only required to take “reasonable steps” to give access to their programs to LEP individuals. Whatever the case, non-citizens do have the right to request language assistance from Federally-funded institutions. Non-citizen’s rights to have access to translation and interpretation is a basic human need for communication. We at Monterey Language Services are all for supporting the human rights that non-citizens deserve to have in whatever format that interpretation would be conducted, be it in-person, by phone, or over video.

This blog post is our first attempt to look into non-citizen rights to translators and interpreters, so stay tuned for more to come!

$800    In-person participants

$750     Online participants

Act Now! Register by March 31st and get a $50 discount!

Registration form (click to download)

(no need to pay right away)

Certificate of Completion

Received at end of the 40 hours

Minimum requirement to take the national certification

Certificate of Competency

Given after passing exit exam

Exit Exam

Fee included in the training

Given one month after training completion

Optional

May take the exam without training, but there will be a fee of $150.

Benefits of passing exit exam

Endorsment that you meet industry standards–that you deliver quality service to your patient

Higher chance of being hired as a medical interpreter by Monterey Language Services and elsewhere

Signifies that you are ready to take the national certification

Return to Info Center: 40 hr Medical Interpreter Training

We are already at the point where technology can make this possible with just an app that can be used on any device – tablet, smartphone, laptop or desktop. Our VRI services make sure that an interpreter is just one click away.

Technology such as Skype and Google Hangouts are very popular. However, the downside is that they are not known for being secure, private or reliable, but security, privacy, and reliability are absolutely necessary to serve medical and legal industries.

Monterey Language Services’ video conferencing capabilities are in compliance with HIPPA regulations and meet all the requirements set by the court.  Working together with medical and legal interpreters, technical and project management teams, we provide a solid infrastructure for video remote interpretation serving hospitals, clinics, legal offices, and business nationwide and worldwide.

One of our missions is to assist communication in the mobile age. Through modern video and audio systems, we are one step up to bridge the world’s languages nationally and globally.  See http://www.montereylanguages.com/video-remote-interpretation-services.html

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for more information.

Interpretation, however, can mean many different things. It can be in-person, when interpreters travel on-site, to hospitals and doctors’ offices or to conference, including seminars, workshops, and trainings. They provide consecutive or simultaneous interpretation, using transmitters and receivers or, alternatively, the booth, or even simply through whisper interpretation.

Interpretation can also be done from a distance. One option is using a video conferencing system, which can provide private and secure communication that meets medical and legal industry requirements. Another option is Video Remote Interpretation through the use of a tablet, smartphone, laptop, desktop or HD.

We offer all of these options, and more. It is our goal to provide a full line of interpretation services, including any necessary equipment, Spanish to ASL relay, etc. Which method of interpretation would better serve your needs? No matter what it is, you can always find it here at Monterey Language Services.

Imagine what the future routine of translation and interpretation can be.  You could end up doing something very interesting, like addressing the United Nations General Assembly from your virtual office, or making a presentation from your home to people in China.  Regardless of where you are or what you do, chances are that you will need an interpreter at some point in your daily life.

Scenario #1: simultaneous interpretation

 An American firm hopes to gain exclusive rights to market a Mexican company’s product in the United States.  The Mexican company’s executives show the American representatives a short film in Spanish about the company via video conferencing.  So, the American company hires a Spanish-to-English interpreter versed in technical argot.  The interpreter, wearing a headset, verbally translates the film’s dialogue into English.  

Scenario #2: consecutive interpretation

A French sales representative wanted to go to San Francisco to negotiate with a winery about sales rights in France.  Without enough time to meet directly with the executives, he has to have a video conference with them.  He has an English-to-French interpreter, while the company has a French-to-English interpreter.  The two sides discuss the business deal through consecutive interpretation.

Scenario #3: sign language interpretation

A hard-of-hearing person has had a medical condition and is in the hospital.  The doctor has to explain the condition and what has to be done, but of course cannot simply tell the patient directly.  The ASL interpreter performs sign language interpretation through a videoconference where the interpreter can see the patient and doctor.  They jointly explain the patient’s condition, with the doctor speaking and the interpreter manually translating.  The patient understands perfectly.

With these ideas in mind, Monterey Language Services is not just imagining what the future could be: it is moving towards the future by providing video remote interpretation services and video conferencing services.  To Monterey Language Services, the future is now!

Check out our webpages:

http://www.montereylanguages.com/video-conferencing-services.html

http://www.montereylanguages.com/video-remote-interpretation-services.html