Here at Monterey Language Services, we provide interpreters and interpretation equipment for your multilingual events. Below you will find our YouTube videos showcasing our equipment.

With these videos, we hope that everyone can gain a new understanding of the steps we take to ensure your event’s success, so you can just sit back and relax!

1. If you’re looking for a general overview of what we do to prepare for events, watch this video:

Conference Interpretation and Equipment
https://www.youtube.com/watch?v=kp0NF7lvttk

In this video, our office manager describes a typical event that we provide interpretation and equipment for. With thorough preparation, we are confident everything will work out smoothly.

2. If you’d like to see a tutorial on our rental equipment, please look at this:

Interpretation Equipment Tutorial: Rent Our Equipment to Gear for Your Next Event
https://www.youtube.com/watch?v=9KrR3Q9yrlo

Equipment explained in this tutorial includes a transmitter, a receiver, a headset microphone, and an audience headset.

3. Curious about how an interpreter sets up equipment for an event? Check out this video:

Interpretation Equipment Tutorial: Interpreter Perspective
https://www.youtube.com/watch?v=WrjKO7sk0Hk

In this video, you’ll learn how interpreters use the equipment. Equipment used in this tutorial includes a transmitter and a headset microphone.

4. Worried about if your guests will be able to hear? We have a video detailing an attendee’s experience listening to the interpreter:

Interpretation Equipment Tutorial: Event Attendee Perspective
https://www.youtube.com/watch?v=bEXZ8fY0EaY

Our colleague, Shenny, describes how our equipment can assist your guests to receive the relayed information simultaneously from an interpreter. Equipment used in this tutorial includes a receiver and a headset.

 5. What else has Monterey Language Services Done? Check out our event showcase video:

Simultaneous Interpretation Event Showcase 

Simultaneous Interpretation Event Showcase

https://www.youtube.com/watch?v=bFTzivdlkXk

Located in beautiful Monterey, Monterey Language Services has been supporting the multilingual events of companies and visitors everywhere in California, from Monterey to the Silicon Valley, and beyond.

An Example

Imagine an elderly woman being brought to a hospital, accompanied by her grandson. The family has only recently moved to the USA from Oaxaca Mexico, but the elderly woman’s first language is Triqui Bajo, an indigenous Oaxacan language. While her grandson understands his grandmother’s speech and can communicate with her, his native language is Spanish.

If an Triqui Bajo interpreter were not provided, the woman would have to speak to her grandson in Triqui Bajo about the pain in her stomach, the grandson relaying her words to the best of his ability in Spanish to the interpreter or hospital staff. Like the children’s version of the “telephone game,” there’s a high chance that some, if not much, information will be lost. As the grandson was not well versed in Triqui Bajo, he may be missing critical vocabulary, such as anything from “fracture” to “pneumonia,” “hernia,” and beyond.

What this Means

This lack of a matching language pair can inhibit the service that a client receives. In severe cases in a medical setting, this can be a matter of life and death. This case study highlights the importance of translators and especially interpreters who are fluent in minority languages. It’s critical to find people with knowledge of these languages. If due to the last minute nature, an in-person interpreter is not available, remote interpretation methods should kick in.

Imagine that they were able to get an interpreter for Triqui Bajo and English; this would allow for a direct flow of communication between the elderly woman and the hospital staff. Response time for treatment would subsequently be quicker, and the woman might therefore feel more comfortable and confident that she is receiving adequate care. While the grandson might need his own English/Spanish interpreter to understand fully the treatment decisions, that could easily be delegated to another interpreter and not require a stretched out “telephone game” where meaning can be lost.

Monterey Language Services provides translation and interpretation services for all languages and is very strong in providing Triqui Bajo interpretation Services. Every day, we send Triqui Bajo interpreters to cover medical interpretation assignments or IEP (Individualized Education Program) assignments. There have been some high profile Triqui Bajo legal interpretation cases served by Monterey Language Services as well.

Subtitle translation is a very useful way to relay information, as subtitles are shown alongside videos. Like all media, it can range from simple entertainment, to scientific, political, or anything. We’ve collected some best practices for subtitle translations below.

First, be mindful of the length of translations. You have to remember that subtitles only have a set amount of time and space to be displayed on screen. You should try to be as concise as possible while also staying as true to the speaking character as possible. If you think you need more space to say something, consider how long the character is talking for. Would it be possible to separate the sentence into two or more parts? Let’s say that a character is talking for ten seconds. You could possibly split a line into two five second segments. That should ensure that you get the viewer has enough time to read the entire line without being too distracted by the length of the line.

Furthermore, do not ever exceed two lines on the screen at a time. Standard practice is at most two lines, but any more than that and it becomes a huge distraction and an eyesore to the viewer. The aim of subtitling is to avoid being intrusive while providing viewers a way to comfortably enjoy the media.

Also be sure to use the right kind of software. There’s a lot of different programs out there that subtitlers use, and it really depends on how you’d like to go about it. For example, while not industry standard, many people enjoy using AegiSub for its easy use and features that aren’t too heavy on resources. Other people may use other programs such as Adobe Premiere or even MemoQ. It all really depends on how you work and if your employer has a preference.

Most subtitlers come across a dilemma between “soft” and “hard” subtitles. Soft subtitles are subtitles that aren’t hard coded to the video. The best way to think of it is to imagine a picture. If you try writing on it, the writing will be permanent, unable to be removed. With soft subtitles, however, imagine taping your text onto the picture. It’s not permanent, and you can remove it whenever you like. The advantage to soft subs is that you can give the user more freedom. If they want to turn off the subtitles, then they can. If they want to use a different language subtitle, they can easily swap them out.

Hard subtitles on the other hand are hardcoded to the video. Once you use hard subtitles, they are not coming off of that video unless you manually edit them out. The advantage to hard subtitles is that people won’t have to go through any extra steps to load subtitles. They can easily just use one file to and enjoy the subtitles. Of course, they will lose the freedom of being able to turn them off, but that’s what the tradeoff is.

The last thing to be mindful of is that subtitling is, in most cases, localization. You are not expected to do a 1:1 translation of what characters are saying. You are expected to give characters their voice in another language. That being said, you should be careful of over-localizing to the point that the character is completely different than what they sound like in the original version. This is where it’s useful to have editors and QAers to help review your subtitles and make sure that they’re good to go.

There’s a lot to keep in mind while subtitling, but one good way to keep in mind what best practices are is to review other websites’ guidelines. For instance, many people follow Netflix’s guidelines for subtitling when doing their own, even if they aren’t employed by them.

Subtitling is fun, but it takes time to become familiar with the process. The good news is once you get it down, it’ll be second nature.

Interestingly, this specific order might not affect translators all that much. Most translators already complete most of their work remotely. Translation does not need to be done in person, so many translators live in their home country, or in a country whose language they translate into.

Interpreters are significantly and directly impacted by the COVID-19 virus and stay-at-home orders. While there are remote interpretation services (such as phone and video interpretation), a majority of interpreters still complete most of their work in person. This is no longer possible for most interpretation jobs. In order to support interpreters, LSPs and the interpreters themselves should work with clients to set up remote services, including video and phone interpretation. There are many online platforms available, which our interpreters are familiar with. They are ready to offer services using these platforms, so that they can still provide necessary interpretations in a safe way.

Of course, this stay-at-home order doesn’t just affect linguists. It affects everyone who works in the companies that provide language services: project managers, vendor managers, localization engineers, sales teams, etc. At Monterey Language Services, we have many years of experience in working from home. While some of our operations do take place in our physical Monterey office, we also have several employees who already work remotely full time.

Working from home presents a major lifestyle change for many people. It does require people to learn how to balance life and work and how to maintain their energy and strive to reach their goals at work. In our experience, when employees are working remotely, it is not important to track employees’ actions and tasks every minute of the day; micromanaging is not an effective strategy. Rather, it is about everyone having a common goal and working toward that common goal comfortably yet effectively. It’s about managing tasks rather than managing people.

Working effectively from home requires various technological resources. We optimize our technology to help us successfully work from home; we use our virtual private network (VPN) to share and access files, we keep open channels of communication via apps on our work phones, and more. We are working hard to remain available to our clients who need our services, and to provide as much support as we can to the translators and interpreters that we work with.

During times like these, staying connected is more important than ever. We need to support language professionals and continue providing translation and interpretation services, so that people can stay informed and connected throughout the world, even if this connection is remote!

Hard-hit small businesses in the US may be eligible for low-interest federal disaster relief loans through the Small Business Administration. The maximum amount of an Economic Injury Disaster Loan is $2 million, the interest rate for small businesses is 3.75%, and affordable, long-term repayment plans are available. The loan amount must be used towards regular operating costs that couldn’t otherwise be paid, due to the pandemic.

An Economic Injury Disaster Loan may be what many small businesses suffering under the COVID-19 outbreak need to weather the crisis, and with the passing of the historic $2 trillion stimulus bill, the Small Business Administration will be offering even more relief to businesses. Visit https://www.sba.gov/ to view relief options and check your eligibility.

Insurance Companies

Insurance companies are being pushed out of business, and reacting with panic. In particular, Worker’s Comp providers have been hard hit as it becomes increasingly difficult for companies to rule out or prevent employees’ exposure to Covid-19. Some providers have begun cancelling Workers Comp coverage at just the suggestion that employees could be at risk of exposure.

Media

In a situation like the current one, it’s important to stay up to date and have access to information from trusted news sources. Unfortunately, media outlets are not immune to the effects of the outbreak, and in its wake publishers across the country have been forced to reduce their print schedule, or stop printing altogether. According to the New York Times, local media outlets in particular have been crippled by the outbreak.

Translation and Interpretation

The effects of the outbreak on the T&I industry have been unmistakable to both translators and interpreters themselves, as well as language service companies.  With business across the country screeching to a halt, and more and more areas ordering citizens to shelter in place, last week saw a string of cancellations from clients across the board – depositions, business meetings, tech presentations, medical appointments have been postponed indefinitely, and freelance translators and interpreters face an uncertain future.

We are all being affected by the outbreak of Novel Coronavirus, and for our part, Monterey Language Services will continue to keep an eye on developments across industries as the situation progresses. Stay safe and keep healthy!

What is the Corona/ Covid-19 Virus Really Teaching us?

I’m a strong believer that there is a spiritual purpose behind everything that happens, whether that is what we perceive as being good or being bad.

As I meditate upon this, I want to share with you what I feel the Corona/ Covid-19 virus is really doing to us:

1) It is reminding us that we are all equal, regardless of our culture, religion, occupation, financial situation or how famous we are. This disease treats us all equally, perhaps we should to. If you don’t believe me, just ask Tom Hanks.

2) It is reminding us that we are all connected and something that affects one person has an effect on another. It is reminding us that the false borders that we have put up have little value as this virus does not need a passport. It is reminding us, by oppressing us for a short time, of those in this world whose whole life is spent in oppression.

3) It is reminding us of how precious our health is and how we have moved to neglect it through eating nutrient poor manufactured food and drinking water that is contaminated with chemicals upon chemicals. If we don’t look after our health, we will, of course, get sick.

4) It is reminding us of the shortness of life and of what is most important for us to do, which is to help each other, especially those who are old or sick. Our purpose is not to buy toilet roll.

5) It is reminding us of how materialistic our society has become and how, when in times of difficulty, we remember that it’s the essentials that we need (food, water, medicine)
as opposed to the luxuries that we sometimes unnecessarily give value to.

6) It is reminding us of how important our family and home life is and how much we have neglected this. It is forcing us back into our houses so we can rebuild them into our home and
to strengthen our family unit.

7) It is reminding us that our true work is not our job, that is what we do, not what we were created to do.
Our true work is to look after each other, to protect each other and to be of benefit to one another.

8) It is reminding us to keep our egos in check. It is reminding us that no matter how great we think we are or how great others think we are,
a virus can bring our world to a standstill.

9) It is reminding us that the power of freewill is in our hands. We can choose to cooperate and help each other, to share, to give, to help and to support each other or we can choose to be selfish, to hoard, to look after only our self. Indeed, it is difficulties that bring out our true colors.

10) It is reminding us that we can be patient, or we can panic. We can either understand that this type of situation has happened many times before in history and will pass, or we can panic and see it as the end of the world and, consequently, cause ourselves more harm than good.

11) It is reminding us that this can either be an end or a new beginning. This can be a time of reflection and understanding, where we learn from our mistakes, or it can be the start of a cycle which will continue until we finally learn the lesson we are meant to.

12) It is reminding us that this Earth is sick. It is reminding us that we need to look at the rate of deforestation just as urgently as we look at the speed at which toilet rolls are disappearing off of shelves. We are sick because our home is sick.

13) It is reminding us that after every difficulty, there is always ease. Life is cyclical, and this is just a phase in this great cycle. We do not need to panic; this too shall pass.

14) Whereas many see the Corona/ Covid-19 virus as a great disaster, I prefer to see it as a *great corrector*

新冠病毒給我們上了一堂什麼樣的課、又教會了我們什麼?

我堅信發生的每一件事後面都有一個精神層面的目的，無論我們認為是好還是壞。

當我沉思時，我想與大家分享我的心得，新冠病毒究竟對我們做了些什麼。

1) 病毒提醒我們，人都是平等的，無論我們的文化、宗教、職業、經濟狀況，或是一個人有多麼出名。在病毒眼中我們都是平等的，也許我們也應該平等對待他人。如果你不相信我的話，那就去問湯姆•漢克斯。

2) 病毒提醒我們，我們的命運都是聯在一起的，影響一個人的事情同時也會影響另一個人。病毒也提醒我們，我們建立的虛假國境線毫無價值，因為病毒並不需要護照。病毒還提醒我們，雖然我們暫時受到壓迫，世界上還有人一生都受到壓迫。

3) 病毒提醒我們，健康多麼珍貴。而我們卻忽視健康，吃垃圾食品，喝被各種化學品污染的水，如果我們不照顧自己，我們當然就會生病。

4) 病毒提醒我們，生命苦短，什麼是我們應該做的最重要的事情，特別是那些已經生病的老年人。人生在世的目的不是買一卷卷的廁紙。

5) 病毒提醒我們，我們的社會已經變得物質至上，當我們遇到困難時，我們才想起我們的基本需求是食物、飲水和藥品，而不是並沒有什麼價值的奢侈品。

6) 病毒提醒我們，家庭是何等重要，但我們卻忽視了這一點。病毒強迫我們回到我們的房子裡，所以我們可以把房子建成家庭，並建立牢固的家庭紐帶。

7) 病毒提醒我們，我們真正的工作並不是我們打的那份工，我們固然需要打工，然而上帝創造我們的目的並不是讓我們打工。我們真正的工作是互相照顧、互相保護、互助互利。

8) 病毒提醒我們，我們不能妄自尊大。病毒還提醒我們，無論你覺得自己多偉大，也無論別人覺得你多麼偉大，一個小小的病毒就能讓整個世界停擺。

9) 病毒提醒我們，自由掌握在我們自己手中。我們可以選擇合作互助、分享、付出、互相支持，或者我們也可以選擇自私、囤積和自顧自。只有在困難的時候才能看出一個人的真面目。

10) 病毒提醒我們，我們既可以耐心，也可以恐慌。我們既可以理解這種情況在歷史上已經發生過多次，但最後都過去了，我們也可以恐慌，以為世界末日到了，結果傷害了我們自己。

11) 病毒提醒我們，疫情既是結束也是開始。我們現在可以反省和理解，從錯誤裡吸取教訓。疫情也可以是一個輪迴的開始，而且還會繼續下去，直至我們吸取教訓為止。

12) 病毒提醒我們，我們的地球病了。病毒還提醒我們，我們必須看到森林消失的速度，也必須看到一卷卷廁紙從貨架上消失的速度。我們都病了，因為我們的家庭病了。

13) 病毒提醒我們，困難總會過去，然後就容易了。生活是週期性的，現在只是週期裡的一個階段。我們不必恐慌，疫情一定會過去。

14) 許多人認為新冠病毒的疫情是一場災難，但我覺得這是一次“偉大的糾錯”。

What makes an expert translator? Generally, it’s someone with a wealth of experience in a particular field, which they can bring to translation of materials in that field. The expert translator is able to understand difficult or obscure concepts, and then convey these concepts in another language clearly and accurately while using proper terminology and discourse.

Subjects that typically require expert translators include IT, Law, Medicine, and Business Management, to name only a few. When launching a translation project in one of these fields, we start by putting together an expert team – but no mixing expertises. For example, we will assign legal projects to translators who used to be lawyers, but not IT projects. As another example, we recently translated a large tech company’s presentation into Turkish. Since the subject matter was highly technical, we limited our selection process to translators very familiar with the IT field, and also had an industry expert to go over the translation. This is because we take quality assurance very seriously, and we want to be absolutely sure that the translations we produce are completely accurate. We also take a similar approach when we work with a large volume of medical documents. We put together a team of translators who are experienced at translating such documents, and some translators even have actual medical training.

Expert translators can really shine when it comes to cutting-edge technologies that are quickly becoming the trends of the future, like artificial intelligence (AI), block chain technology, and more. These topics are constantly developing, and expert translators have to keep their knowledge and understanding up-to-date. Imagine being able to understand and express these complex, ever-evolving ideas in not one but two (or more) languages! That is the skill level of some expert translators. In fact, since some of these technologies are so new, there are no equivalent words or phrases in languages other than the one it was developed in. This means that expert translators can sometimes even be the ones to create appropriate terminology in their native language. Working on cutting edge technology provides an exciting opportunity for expert translators, who give tech companies the ability to expand and grow internationally.

For us, working with expert translators is such a dynamic and positive process! It’s a breath of fresh air which always gives us a lot of energy and momentum to keep going and provide the best possible translation and interpretation services to our clients!

Technology helps us make even more human connections. Thanks to the Internet and certain tools that have been developed, we can communicate with people across the world, which is helpful in locating and working with highly qualified translators and interpreters in any number of specialized domains (such as medical, educational, legal, or IT), within any timeframe, or any sizes of projects.

Technology also makes it easy for translation clients, project managers, translators, and interpreters to work together as a team. This type of expanding cooperation is a huge help for people in all sorts of limited English proficiency (LEP) communities. It is necessary to build a just and fair society, and we are happy to be able to use technology to further this goal.

In our day-to-day activities, technology plays a major role. Most of our translation and interpretation requests come in electronically, which ensures that everyone is on the same page. We are also better able to fill last-minute requests; most translators and interpreters have access to their apps, text messages and email at all times, and so we can reach them to discuss last-minute projects and especially emergencies. In all of these scenarios, technology helps us expand our reach and make more human connections than would otherwise be possible.

We are greatly appreciative of all of the benefits that technology allows us in our work. However, there are some aspects of the job and the industry that technology cannot replace. Technology has limitations.  Our main focus is helping people and the last thing we want to do is use technology as a substitute for human interaction. This is why we try to make it clear that although we are using many different technologies in our work, there is always a person behind the screen working hard to connect with people and serve our clients. In hospital settings and in most cases, having live interpreters serving clients face to face is even more valuable and worthwhile than over video or phone.

People are still at the heart of the translation and interpretation industry. After all, these services wouldn’t exist if there were no people to read or listen to the translated product! So while certain aspects of this work don’t take place face to face, the importance of people and human input is as high as ever. At Monterey Language Services, we use technology to facilitate communication with our team members and with our clients, who are always our main focus.

As interpreters, we are always interested in the development of interpretation technology, including the possibility of “robot” interpreters. About a year ago, we wrote about the potential of interpretation software and Microsoft’s efforts in that area. Their software is meant to analyze your speech, translate it and synthesize an audio track of your own voice speaking in the target language. (However, the software will first need to study your voice for several hours. Also, it gets around one in eight words wrong.)

So are there robot interpreters in our future? The answer is complicated. Perhaps one day, but not any time soon.

Interpretation software faces many difficulties, in each of its component stages. The first step is speech recognition, an area that has seen great improvement over the last few years. Nowadays, speech recognition figures in our daily lives – when we make a call and are asked to speak to a robot, when we are driving and asked to give commands to the stereo system, etc. Due to its wide range of applications, speech recognition is the most mature of the technologies involved, but even it still has a long way to go before it becomes truly reliable, as we are well aware from our experiences.

Next, the words spoken (and hopefully understood correctly by the system) need to be translated. While machine translation has certainly come a long way, anyone who has tried to use Google or Bing Translate on a foreign language website can testify that what comes out is not always even legible, much less an accurate translation of the source text.

Finally, the software needs to generate a spoken version of its translation through text to speech synthesis. This is possible with today’s technology, but even there many irregularities remain. Intonation, emphasis and other vocal indicators still do not carry over particularly well into artificial voice generators, creating voices that sound, well, robotic.

Beyond these basic limitations of the software, there also remain concerns about the nuances of both translation and interpretation. Questions about homonyms, about words that have multiple meanings depending on context, and of course the issue of cultural differences. There are many situations where even the most sophisticated software will be unable to guess the subtle nuances a speaker intends. A human interpreter does not just translate the words, but also the subtext and hidden meanings within them, judging not only the speaker, but also the audience.

“Reading the audience” to judge their understanding and reception of the translation is a vital skill for an interpreter. It is also one that becomes even more important in smaller, more intimate settings outside of presentations and conference interpretation. In a business meeting, at a doctor’s appointment, even in court, the message needs to be tailored based on the reactions of the listener.

Can you image a robot, as they as now, doing medical interpretation or legal interpretation?

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.