To do this, reviewers are used. Reviewers can come in all shapes and sizes depending on the type of project or its size, but typically there is at least one reviewer involved in the translation process. Sending out a translation with a review is a sure way to ensure that the deliverables are in good order and shape. A reviewer is equally if not more important than a translator because they act as the final defense line against quality errors and even more importantly, they increase quality in discourse and presentation. There are reactive and proactive approaches to a translation process.

A reactive approach simply means that when the reviewer finds an error, they will correct it and submit it. Then the vendor (a translation company) might send it back to the translator to make sure that what the reviewer corrected was not a problem. Then if the translator finds an error in the review, they will correct it, which will prompt the vendor to send it back to the reviewer. This process could potentially go on for a long time if there are no measures in place for a more proactive approach.

This is why a more proactive approach is encouraged where there are set processes in place. Expectations are laid out beforehand, and everyone involved receives metrics to help translation and reviewing become more efficient. It also will help to eliminate any potential back and forth that might occur between different people involved. Of course though, the training involved is necessary to make sure that everyone is caught up and on the same page regarding their expectations.  A proactive approach in a translation process keeps projects in control. It’s especially valuable for large projects that involved many resources. A proactive process saves costs and headaches down the road.

Finally, client reviews, if those occurred, are looped back to the reactive and proactive approaches mentioned above. Usually a successful project is the end result of dedications from both the client side and the translation company side. Working closely together with the client is the most enjoyable part for us and that guarantees quality translations every time!

When working on a large project, we have to be organized in our thoughts, in our workflow, and in both our physical and digital space. Every step or the must be clear-cut, and everything must be organized logically and efficiently. This includes labeling all of our files and folders clearly and consistently. When we organize our project documentation, the question we ask ourselves is, “Would the next person working on this project be able to jump in and find everything without any trouble?” This helps us make sure that everything is crystal clear to all of the team members involved, which in turn means that everyone will be able to work effectively. We also create spreadsheets with relevant and up-to-date project information, we keep our files organized in a location we can all access, and we make sure to update each other regularly on what we’ve done and what remains. Ultimately, having clear and understandable organization is the foundation of our work.

We organize the different phases of the project in a way that will help us meet the deadline. In addition to the actual translation, which can take a week or more, there needs to be editing and review, quality assurance, etc. We need to make sure that there is enough time for all of these phases, which are all necessary steps in producing an accurate, high quality translation. For example, in the Japanese-English medical records translation, we received work back from the translators several days before the official due date. We were then able to review the translations and communicate with the translators to settle any possible mistakes or issues. One way we approach this, for example, is to make comments in the delivered file regarding even the tiniest potential inconsistency, and send it back to the translator for clarification.

Another strategy we used, in addition to recruiting multiple translators who had demonstrated experience working in the medical field, was to also include an expert to help us identify less legible doctor’s notes. Part of the source files were handwritten doctor’s notes (which are notoriously difficult to read) so we made sure to find a professional who could help decipher these notes.

Finally, as with any project, there can be unexpected setbacks. We have to be prepared for anything and ready to do what it takes to get the job done, no matter what happens. For example, when one of our team members had an unexpected emergency and couldn’t complete certain parts of the review process that he was going to do, our other team members coordinated to make sure that it would get done.

While these challenges of large projects can take a lot of energy and time, it helps us to remember our end goal: delivering a great translation, and ultimately helping our client. These challenges are much easier to manage when we think about our clients and how they are depending on us to do our best. Our passion for helping people gives us the energy and drive we need to do our best and ensure that we deliver high quality translations!

You have found us – we provide quick & easy solutions for all your translation needs. Tell us about the subject of the text to be translated, its size and the languages you want, and we will provide a quote. Send us the files, and within short order, we will deliver a clear, accurate, complete translation.

That’s it! That’s all you have to do. Simply send us the text you want translated, then leave all the rest to us.

Of course, quite a bit more goes on behind the scenes, starting with doing the translation right the first time. We use a multi-step process to ensure the quality of our translations, starting with the translation itself, then editing, followed by proofreading and QA. Every translation is confirmed by at least one other linguist to assure that the meaning of the original is conveyed clearly and accurately. 

We also check for completeness and formatting and can perform DTP image editing as necessary. We work with any format, from Word documents, to PowerPoint presentations, to Excel spreadsheets, to software applications, to website localization. Whether you’re looking to translate a code of conduct, an employee handbook, company policies, a slideshow, a survey or a script, we can make it happen.

We can also handle any subject matter. Whether legal documents, technical manuals, or medical reports, our highly-trained translators will rise to the challenge. Our specialization is in highly-technical subjects.

Furthermore, we provide over 175 languages (including Arabic, Japanese, Hebrew, Malay, German, French, Indonesian, Danish, Finnish, Hungarian, Korean, Simplified and Traditional Chinese, Tagalog, Vietnamese, Italian, Swedish, Spanish, Portuguese, Turkish, Hindi, Norwegian, Polish, Russian and more).

We treat every project with special care, and our goal is to always try our best to make sure the readers understand the original text in their own language, as clearly and as easily as possible. 

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.

by Mei-Ling Chen

A new client commented: “I trust you will get the meaning as well as the words in all translations. It is very important.”

When customers say this to us, as Director of Translation for many years, I understand what they mean.

It is vital to get the correct meaning in translation. Even more important is to know who your author and target audience are. With this information, the experienced translator is able to make a judgment call.    

Then the translation can be written from the point of view and background of the original author. Whether from a CEO to employees; a department of communications to the general public; or a teacher to a student—the tone, style, and presentation will have to vary. This is a powerful difference that an excellent human translator can make!

With due respect to machine translation, I must say that in order to achieve the above requirements, excellent human translators are needed.  These are translators who have good sense, can analyze the text and the background, and successfully conduct research.

Sure, machine translation may be able to get a rough idea of what a passage is about and what languages are involved. But think twice whether it can boost your company’s image, or provide the quality that your company is looking for.      

If you are lucky, things might turn out right; but if a human has to edit or find bugs in the work done by machine translation, what could possibly happen?

– a waste time, resources, energy
– the need to scrap the work, and redo the entire project
– troublesome enough where you may want to smash the machine software!

This is why we believe in real, genuine devotion to quality and research when working on a translation project.