The untold stories of medical interpreters: 

As a provider of medical interpretation, Monterey Language Services launched an initiative series to explore emotional and professional challenges that medical interpreters face. Please see our previous introduction to the series here.

How Was Everything Started and Created?

We reached out to quite a lot of CCHI certified medical interpreters who we admire. Even though not surprisingly the dedicated interpreters graciously shared their most heartfelt stories, we were amazed by how insightful and emotional depth issues were brought to us. We are genuinely moved by the stories.

In each video below, we picked some of the most awesome quotes (see description below) that blew us away. We believe this series is something sincere and original that comes straight from the deep down of the dedicated medical interpreters.

These videos are worth sharing. They are designed to raise awareness and appreciation of the essential elements that medical interpreters face every day. Please feel welcome to share them with your circles of networks.

The Series Will Be On-going

We feel that medical interpretation involves so many elements and there is always a heavy emotional toll that stays with us. To vent and to share is something meaningful and powerful to make us a better medical interpreter.

If you have stories to tell, please continue to share them with us and we will write original scripts and create videos to share with everyone!

Why We Created This Series

The idea behind this project was to honor the dedication, emotional strength, and cultural intelligence of medical interpreters. This series is not a textbook style of what a medical interpreter is all about. We wanted to share the professional and emotional stories that most people don’t often hear about.

Imagine standing in a room, listening to a doctor deliver life-altering news – a cancer diagnosis, a difficult prognosis, or the devastating reality of a loved one’s passing. This is the reality for medical interpreters. We are constantly exposed to human suffering, fear, and grief.

The video series dives deep into these less-talked-about challenges. You’ll hear directly from interpreters as we share our most poignant, sometimes frustrating, and even heartwarming experiences. You’ll gain a new appreciation for the incredible skill, empathy, and resilience required to do this vital work as medical interpreters!

The Video Series Includes:

1. Medical Interpreters Are Unsung Heroes
   Interpreters are the fragile bridge between fear and clarity; science and the human heart.
   https://youtu.be/F96UhMM4dxo
2. Vicarious Trauma
   An interpreter needs to explain to their family in their own language that their loved one’s neck CT scan showed a tumor, and the airway’s become compressed, making the need for a tracheostomy immediately necessary.
   https://youtu.be/mtEv8NEShZU
3. Emotional Roles
   A medical appointment isn’t just about tests or results; it’s about emotions.
   https://youtu.be/uwEd-QuWeLU
4. Cultural Bridges
   In the Middle East, never tell a patient bad news directly. They will call you cruel, ruthless, and culturally insensitive!
   https://youtu.be/9vBcyzMpjic
5. Body Language
   It’s not just about translating the words; it’s about reading the room!
   https://youtu.be/CoDmBd9HtRs
6. Palliative Care
   It’s like someone dimmed the harsh fluorescent lights and made space for us to breathe.
   https://youtu.be/IrC6b0WFzEU
7. Mastering Patience
   Everyone has a story and understanding is the key!
   https://youtu.be/GNaUkZc4EKY
8. Subconscious Vicarious Trauma
   Let’s talk about something that most interpreters don’t get trained for!
   https://youtu.be/ItqtznXgNRo
9. Not Knowing
   Peace doesn’t always come from knowing. Sometimes, it comes from letting go.
   https://youtu.be/-1gIPcH1GsQ
10. Interpreting Grief
    The most powerful thing to do is to feel. When you honor your emotions, you are more equipped to serve others.
    Link: https://youtu.be/BoEcPFVeEnY
11. On Interpreting Life and Death
    In knowing death, I honor life as a medical interpreter.
    Link: https://youtu.be/Tgw6bgKtqEg
12. Small Kindness
    If we fully accept that life is short, what can we do differently?
    Link: https://youtu.be/XPBTiwBPOqU

Although the latter was played off for laughs, by comparing these two portrayals, we can see the differences between the two interpreters and what separates a professional interpreter from others.

The Interpreter 2005, Political thriller
Starring Nicole Kidman, this movie is about a UN interpreter who overhears people planning an assassination from her interpretation booth after hours. The producers did extensive research on conference interpreting as a profession, and in this movie you can see her portraying the work of a conference interpreter simultaneously interpreting both in the booths and in a meeting between dignitaries. According to IMDB, the movie is the first to have been filmed at the actual UN headquarters.

We see her portraying a professional interpreter with a great sense of responsibility in communication shown in her paying careful attention to the smallest nuances of language. She interpreted accurately despite a personal difference in opinion while at the same time protecting confidentiality.

Lost in Translation 2003, Comedy-drama
Everyone who has seen this movie probably remembers the Suntory commercial scene, where Bill Murray’s character struggles to understand the instructions of a passionate, machine-gun talking director despite having Japanese interpreter present. This scene is possibly the most humorous rendition of an unprofessional interpreter.

We noticed a few qualities lacking in this interpreter that are holding her back from doing a professional job. First, she appeared to have a lack of language ability that left huge gaps in the message she was trying to convey, and showed a lack of sensitivity to the frustration in the client when he was unable to understand her interpretation. The client shows a great deal of discomfort and confusion, there is still a language barrier that needs to be broken down.

Interpreters in Real Life at Monterey Language Services
Monterey Language Services understands what a significance a professional interpreter can make in bridging language gaps. Every day, we successfully fulfill our mission to serve by sending professional interpreters to hospitals, clinics, community public hearing events, and high-tech customer conferences in Silicon Valley. Our customers are always happy to see the power of communication take place in everyday life!

Here is a recent encounter that required the skills of a professional interpreter — a Cantonese medical interpretation at a children’s clinic in Capitola, CA.
– The Interpreter was a certified medical interpreter, CMI and CCHI precisely: Thanks to her professional mindset, the client was fully taken care of.
– Thorough communication between the doctor and patient was facilitated: The interpreter showed her dedication and ensured all messages were fully conveyed. The assignment was originally scheduled for two hours while the actual time spent interpreting was three hours.
–A willingness to serve: although the location was a bit far, the interpreter was willing to drive all the way to the hospital to make sure that someone was there to cover the assignment.

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.