A total of 63 people responded to our question, and these 63 responses amount to a total of 4,708 words. Of these 4,708 words, 192 relate to machine/technology/automation/social media/internet, while only 133 relate to humans/people/individuals^[1]. Two thirds (42) were in favor of technology. No one was against technology or had a completely negative outlook on the effects of technological automation^[2].

Some concerns or reservations with technology and automation had to do with humans losing jobs to machines and losing face-to-face interaction. However, 48 respondents (76%) mentioned humans having a role in the automated workplace. Of these 48 respondents, 7 elaborated that automation may replace jobs involving repetitive tasks, but will free up humans to do more important work: customer follow-ups, creative and critical thinking, and research and innovation. On the other hand, nine respondents did not mention humans/people/individuals in their responses, whereas all respondents mentioned technology or automation in one form or another. Moreover, only 19 respondents (30%) mentioned a need for human-to-human interaction.

Five respondents expressed their concerns with automating translation and interpretation services. Four of these five respondents believed that humans should still have a role in providing these services. For example, people will still need to correct the mistakes made by machine translation. Specialized translations and reviews of culturally-related work will require human intervention due to the complexity of human language, thought, and emotion. The overall sentiment was that translators and interpreters will not be replaced by technology, but by translators and interpreters who utilize technology to the best of its capabilities. One of the five respondents expressed concern that pay rates for human translators may decrease, since speed and ease of review may increase significantly through the use of technology.

Overall, more than three fourths of respondents mentioned humans having a role in automated workplaces, including in the translation and interpretation industry. In general, respondents had a positive outlook on the effects of technological automation^[3].

Monterey Language Services is committed to bridging the world’s languages by providing quality, professional and efficient translation & interpretation services in over 175 languages. Please feel free to request a quote from us.

^[1] These statistics were determined through word searches for human*/people/person/individual, and for machine/technolog*/automat*/social media/internet and related words.

^[2] These statistics were determined by categorizing whether a response was generally in favor of technology, and whether it had a positive or negative outlook on the effects of technological automation.

^[3] All other statistics were derived from statements made in the responses.

Marina, Calif. – October 17, 2011 – Monterey Language Services (http://www.montereylanguages.com) today announced that it has served 50 new clients in the last 15 months, as the interpretation and translation company continues rapid growth in a sluggish economy.

Through its contracts, Monterey Language Services, located in the Marina Technology Cluster, Marina’s business incubator, has provided interpretation services to many people in the county who have limited English proficiency.

“Just through our contract with Natividad Medical Center alone, we have served hundreds of patients whose first languages are Spanish, Chinese, Korean or other indigenous languages such as Mixteco, Triqui, Zapoteco, and Chatino,” said CEO Mei-Ling Chen.  “We have also been able to assist persons who communicate through American Sign Language.”

Monterey Language Services’ ability to provide interpretation for over 175 languages and dialects is the key to their rapid growth, according to Chen.  In one day, the company handled 19 languages through several contracts.  The largest number of different languages translated on a single project was 18.  The company has access to 2,000 translators world wide and has contracted with nearly 100 so far.

Chen, a graduate of the Monterey Institute of International Studies, attributes the company’s success to the high quality of their translation and interpretation services.  In a bad economy, says Chen, what is needed is to be resourceful, dynamic, flexible and efficient.  Chen is pro-active in reaching out to researchers, community leaders, and people in indigenous towns around the world to get to know interpreters speaking different kinds of languages.

The clients of Monterey Language Services include embassies who help citizens conduct business in the area, law offices who hold depositions, and corporations such as Hewlett-Packard who want to find the best language interpretation support for their most important foreign customers.

“And they found us here right in Monterey,” said Chen, “the language capital of the world.”