Technology can make remote interpretation as easy as 1-2-3, but at the same time, there can be any number of technical problems that can interfere with an interpretation assignment. Even though problems do happen, it’s our responsibility to minimize them. Having the prudency to keep an eye out for any problems and their solutions is a key skill for interpreters and everyone to have in modern days. In today’s blog, we will be highlighting some common connection issues and what to do in those circumstances.

Interpretation Links

Occasionally, the link you use to log into the meeting may be incorrect. The most common scenario is probably due to a separate meeting being created, causing you to wait in an empty room. If you as an interpreter find yourself in this case, it is best to get in contact with the language service provider you are working with as quickly as possible to ensure that you receive the correct link.

Interpretation Times

The appointment time may be mistakenly written by any party involved in the scheduling, causing the interpreter to be either early or late. To prevent this from happening, it is best to set a reminder that’s sent 24 hours before an interpretation event starts, so all parties including the client and interpreter can double-check on the proper start time and the right link.

Updates

Many of us have experienced this situation. As soon as logging into a conferencing application, you were notified that the application requires an update. This can cause you to be nervous about being late to the meeting. Testing your application at least 30 minutes before logging into the appointment to make sure everything is up to date is a good way to ensure that you aren’t affected by any sudden updates.

Sudden Change of Interpretation Methods

For various reasons, there may be a sudden change in the method for remote interpreting, such as resorting to the telephone or another type of video conferencing service. In such circumstances, make sure to keep your email and phone ready and handy to see if any notification of changes come to you.

Power or Internet Fluctuations

Fluctuations in power or internet can be unavoidable and unpredictable. You may be able to circumvent power outages or battery shortage by planning ahead as much as possible. Charge your phone, laptop, and computer fully. Always think of a backup plan. If occasionally, things just can’t be helped. In these cases, be apologetic and contact your language service provider or the meeting host for contingency.

Recently, Monterey Language Services provided simultaneous Spanish interpretation at a school board meeting. The parents of many students at this school are Mexican Spanish-speaking with a wide range of English proficiency, and the staff had become concerned that these parents were missing out on crucial information regarding school policies.

As a language service provider, we understand the importance of and advocate for information distribution. We jumped at the opportunity and immediately set to locating the most qualified interpreters in the community.

The Search

We have a vast network of interpreters, which allows us to choose the best interpreters for the job. In this case, we ended up picking two interpreters who were local to the area and subject matter experts.

You might be wondering why we assigned two interpreters. For a simultaneous event, it is standard practice to have team interpreters. Given the mental taxation for simultaneous interpretation, one interpreter will speak for a given amount of time (generally twenty to thirty minutes), then take turns with the other interpreter. This way interpreters can take a break, help with another matter at the event if need be, or provide notes or backup to each other.

We thought it was appropriate to assign interpreters from the area, as the interpreters have a closer association with local events and therefore have more enthusiasm in giving back to the community.

The fact that our two interpreters for this assignment are subject matter experts concerning education is another boon, because they know about the ins and outs of the education system.

The Preparation

Our office carries a plethora of equipment for interpretation events, including microphone headsets, transmitters, receivers, and receiver headsets. As a brief rundown, the interpreter usually whispers their interpretation into a microphone headset, which goes through a transmitter to the receivers; the interpreter’s words then are delivered right to the listeners’ ears through the receiver headsets.

We count out the number of headsets, transmitters, and receivers needed, then test each one to ensure that they work. Once all equipment is checked and accounted for, we wipe them with alcohol swabs to assure cleanliness before packing them into foam-lined cases to make sure nothing accidentally gets damaged.

Setup and Execution

Since this was the first interpretation event performed at this school, our office manager arrived an hour before the event. Preparation on-site began with introduction of the equipment to our client, in which we included written instructions for reference.

We also made sure to give the interpreters a place to be where they could see and hear the speakers, as well as see any supplementary material that the speakers put on a television screen. This setup allowed the interpreters to take in all available information so that their interpretation would be as accurate as possible.

Cleanup

Once all equipment was brought back to our office, we took great care to ensure that everything was still working well. Inspecting the equipment after an event can be a delicate process that includes checking for malfunctions, cracks, broken wires, etc. Given that Covid-19 is still a prevalent concern, we clean the equipment with alcohol swabs yet again before storing it.

Another concern is that, as our transmitters and receivers are battery-powered, we check for battery corrosion, which can harm the equipment and cause it to stop working. Leaving batteries for too long inside any equipment can lead to leakage of the hydrogen gas inside, so we always make sure to take batteries out when our transmitters and receivers are not being prepped for use or in-use.

The Result

The school office advertised to parents that there would be simultaneous Spanish interpretation at their school board event, and many of the people coming into the meeting were excited, even those who did not need interpretation services themselves. Spanish speakers eagerly took receivers and headsets, thanking our office manager and interpreters for the assistance. A conversation with a Spanish-speaking teacher revealed that there had been lots of anticipation around this event, and that the schoolboard was eager to provide an even better experience at the next one.

Getting to see how the Spanish speakers were excited about receiving information in Spanish at the same time as the English speakers is very inspiring and this is what helping people with communication is all about. It’s a rewarding experience and we look forward to the next one!

According to the article, Professor Jeremy Siegel is claiming that the Federal Reserve doesn’t see that inflation rates are easing, therefore, the Federal Reserve plans to increase interest rates to combat what they see as high inflation rates, and Siegal believes that this will push the economy into the red.

In other words, Siegel is saying that by raising interest rates and making things more expensive, the Federal Reserve is trying to slow down consumer spending to prevent the economy from crashing if it grows too fast.

Think of it like putting more pressure on the brakes to slow down a car so you don’t hit the vehicle in front of you. Regular people tend to like being able to spend money freely, but in doing so, the economy—think of it again like the car—goes faster, causing inflation rates to go up as demand for products goes up. If consumer spending isn’t slowed by higher interest rates put forth by the Federal Reserve, the economy will crash—just like the car.

So now one of the major questions for us is: How can we combat a recession? In other words, how can we weather the storm, or even try to limit its effects, when we are just ordinary people?

1. Try to refrain from spending too much but at the same time not to be too afraid of spending. In a recession, customers and businesses may be too scared to spend money, but also remember, less spending contributes to a deeper recession, and how long it occurs for.
2. Spend money on right things and in right directions, such as paying off debt, or investing in improvements or good safety nets for yourself or your business.
3. Show your value at work. Without showing value, it would be hard for anyone to be safe at any workplace at a recession. During a recession, even Google or Facebook would lay off employees too. Therefore, it’s important to do your best and secure your current position.

Language Service Providers aren’t just responsible for their business, but also for their employees and their families. Weathering a recession is incredibly important for our business, so what can LSPs do?

1. Remember that language services as a need aren’t going to disappear, so don’t panic. With our increasingly globalized world, language service requests can come from virtually anywhere, even outside of the United States.
2. Cut costs where you can, but treat your employees—and your vendors—well. Employees are the backbone of every company, and one that is treated well will want to give back in every way that they can. Besides, letting go of good employees only to be looking to hire later and train someone new costs time and energy as well.
3. As a business, we often think a recession presents opportunities as well. We should all be more careful and thoughtful in planning and looking ahead to contribute to the health of our company.

Usually, language buyers will characterize their needs and the LSP will have to do their best to capture their attention and show that they can satisfy the needs to be considered as a potential partner. In this case, the needs could be anything from time constraints, to specific languages, to translations or interpretations in specific fields, or to convey the meaning clearly. The language buyers will then look into the LSP and see if they believe that LSPs can deliver the type of service that they are looking for. If everything seems ok, they may typically take them on as a language supplier, but they will observe them over time to see if they crack or show that they are suited for their needs. The LSP will in turn do their best to try and foster a trusting relationship with the language buyer and try to make sure to meet their expectations to become a trusted supplier for frequent use and a closer partnership.

For the buyers, it starts with the fact that they have to look at themselves and figure out what exactly they are looking for and then find a LSP that can meet the most amount of requirements. They then have to continue to monitor the LSP to make sure that they are keeping up with the set expectations while also assessing whether they are the best option for the price that they are paying. They might need to understand that quality work is valuable and priceless because quality work usually requires huge efforts from the providers.

For LSPs, the efforts could be quite a few different people need to spend the weekends to go through a document before it gets to the client. Another is find issues and address problems quickly. Another is to figure out what is important and what is critical for clients in a translation or interpretation project.

We will continue to talk about the recommendations for both language buyers and LSPs, but the main point here is that a good relationship between buyers and LSPs is precious. When that happens, it’s ideal to better meet the needs of each other, to be more efficient in taking care of requests and questions from both sides, and both sides can thrive and grow together positively and effectively.