To celebrate interpreters’ success stories, Monterey Language Services has put together a video showcasing the friendliness, professional, expertise, and different roles of our interpreters in shaping the harmonious community of our nation.  You can view the video here: https://www.youtube.com/watch?v=mYxpYyoC7z0

Interpreters can spend years honing their skills to become subject matter experts in their fields, such as healthcare, education, or the legal sphere. Some have even worked in these fields as doctors, nurses, teachers, paralegals, and more before becoming language experts.

Interpreters believe in the fidelity and fairness of their work. Interpreters ensure that information is relayed accurately between the parties involved, making sure that nothing is omitted or erroneously said and everyone is on the same page. This is incredibly important in medical and legal settings.

Interpreters describe their work as rewarding and fulfilling. Many times, the act of interpreting contains an emphasis on helping those limited or non-English speakers or hearing disabled persons who are in need, such as to help with healthcare or education. This gives many interpreters great satisfaction in giving back to the community and keeps them looking forward to their work.

Monterey Language Services has the pleasure working with so many talented, devoted, professional interpreters, providing excellent service for your needs, whether your event is large, small, private, or a personal matter.

Thank you so much to our interpreters for working with us for all these years, and for the years to come.

Remote work deeply affected the language services industry as well, of course. While many translators who already performed their work remotely were able to adapt well, interpreters who were used to going to events in-person suddenly found themselves having to figure their ways around new video or phone systems and rely on their clients’ ability to use technology as well. By now, in late 2022, these interpreters probably have a good handle on remote work now, but we have a hunch that they’re happy about the recent return to in-person meetings and gatherings.

According to USA Facts, 68% of the United States’ population have been fully vaccinated as of November 2022, while roughly a third of the whole population has had a booster dose as well. While 21% of people in the United States seem to have not had any doses of the vaccine at all, the number of those who at least have some protection is still high. While there is still some risk to in-person meetings, the vaccine helps prevent particularly adverse cases of Covid-19.

With the increase in in-person meetings, wherever possible or requested, we at Monterey Language Services like to send interpreters to on-site meetings. In-person meetings provide less of a risk of missing information due to shaky internet connections or not being able to see the speakers clearly, and we fully support that our interpreters go in-person so long as they are vaccinated and feel safe. Many patients need the in-person support of an interpreter so that they feel comforted in a situation that they might otherwise feel very tense in.

We recently posted about sending Spanish interpreters to a school board event, but we also regularly send interpreters to other places as well, such as medical institutions like major county hospitals, children’s hospitals, large medical groups’ health centers, and even clinics under the State of California’s innovative and research contracts. It is our honor and privilege to be able to provide safe service so many community healthcare facilities, and we admire these places for being able to provide safe, clean spaces for staff, patients, and interpreters to interact.

The Printing Press

It is a little-known fact among the Western world that Johannes Gutenberg was not in fact the first to create a printing press. Borrowing from wood-block printing in many Asian cultures, Korean Choe Yun-ui created the first printing press with moveable block characters in the 1200s. However, due to many factors, such as invasion into Korea and the fact that organizing the Chinese characters to print took quite a while, this printing press did not become widespread.

Gutenberg’s printing press, on the other hand, often printed works written in Latin, which is written with far, far fewer letters than there are characters in Chinese. Arranging the type pieces and going through the printing process was markedly easier than in Korea two hundred years earlier, and Gutenberg’s printing press was essential for the increase in literacy in the following century. In our last blog, we mentioned that Martin Luther’s German translation of the Bible was a major turning point in the history of translation; without the printing press, his translation would not have reached even half the people that it did.

The Rosetta Stone

The Rosetta Stone, first discovered in 1799, held a passage that was written three times—twice in two versions of ancient Egyptian, and once in ancient Greek. The passage, written in 196 BC, was key to deciphering Egyptian hieroglyphics, despite so much of the Rosetta Stone being broken and incomplete.

The Nuremberg Trials

The infamous Nuremberg Trials were held to take Nazis to court and to try them for war crimes that took place during World War II. Remarkably, the trials only took ten months to complete, despite the need to translate and interpret the proceedings into numerous languages. This was accomplished by implementing the world’s first simultaneous interpretation program, which likely saved years off of the Trials’ time. Simultaneous interpretation is difficult to learn the skills for, but is commonly used for conferences, such as for the United Nations.

The Internet

With the advent of the internet, the world became even more global than ever. While learning languages and speaking or writing to a language partner regardless of distance was possible with phone calls and letters, the internet sped up those processes to be nearly immediate.

With this, however, came increasing demands for translation and interpretation for global businesses. Translators and interpreters now had to learn how to not only navigate linguistic landscapes, but also digital ones.

Machine Translation

Very recently in the history of translation and interpretation has been the rise in machine translation. Essentially, putting one string from language A into a machine, which would produce that string in language B. This method vastly improves the speed at which translators can do their jobs, but as machines can’t understand language in the way that humans do, translators and proofreaders are necessary to ensure that the final product doesn’t sound unnatural.

Now

While looking back at history, we also look towards the future. In the past, human history has had lots of events that have influenced today’s translators and interpreters. Many events even had an impact on the world as a whole, such as the printing press and the internet. In the future, there will only be even more AI inventions and events that will shape the translation and interpretation sphere. However, one thing we have seen clearly is that language has been highly varied and shaped by human thought and action; in that vein, we in the translation and interpretation industry are still far, far away from being replaced by machines or robots.

1. Aren’t translators and interpreters the same?

This is a very, very common misconception. Outside of the language service provider sphere, “translator” and “interpreter” can be used interchangeably in most discussions. Such as: “We’ll need a translator at the board meeting” versus “We’ll need an interpreter at the board meeting.”

But just what is the difference between those terms? Simply enough, both “translator” and “interpreter” refer to someone who conveys information from one language to another; more specifically, a “translator” works with written words, while an “interpreter” works with spoken words. Some people are only translators, some are only interpreters, and others are both.

2. Can’t any bilingual person be a translator/interpreter?

A very common misconception (in the workplace especially) is “Billy is bilingual, so he can handle this project and translate/interpret for us.” Just because a person is bilingual (or trilingual or more, even), does not mean that they have the training required to be a proper translator or interpreter.

Imagine that “Billy” speaks Spanish at home, but grew up going to school where the primary language of instruction was English. While there’s a chance he can talk about any subject at home with his family members, a likely scenario is that he will know more about biology in English terms rather than Spanish terms. Unless the conversation were very simple, such as general conversation for travel or something similar, it would be very difficult for Billy to translate or interpret something.

Translators and interpreters go through rigorous training for their respective crafts, and have expanded their vocabularies enough to compensate. Proper translators and interpreters have high-level certifications as well.

3. I know a translator/interpreter who did Assignment X, why can’t they do Assignment Y?

In the language services industry, some translators and interpreters can fall under the category of “subject matter experts.” These people have trained to not just be general translators or interpreters, but have polished their skills to cater to certain types of work.

Take “Billy” from above, for example. Imagine he’s become passionate for being an interpreter, and his other interest in biology spurs him to an interest in medical interpretation. After enough study, focus, and—of course—certification, he becomes a proper medical interpreter and specializes in speaking between doctors and patients about surgeries. He might be able to do general interpretation as well, but because of his deep specialty, he might have trouble if he suddenly needed to interpret for, say, a lawyer discussing a lawsuit.

Just like how doctors and lawyers require separate studies, medical interpreters and legal interpreters also require focused study in their area of expertise. They may have skills that overlap, but generally, it’s best to rely on separate translators/interpreters who are subject matter experts rather than the same one for every single job.

4. Wouldn’t machine translation work well enough?

Short answer: No.

Long answer: Machine translation can certainly help a translator do their work. Computer-assisted translation tools (called CAT tools in the industry) can keep a handy glossary of terms for the translator, and have the memory to provide reference for older, similar translations.

But if we rely only on machine translation, any number of problems can happen. Machines think very differently than humans and might misinterpret context, homonyms, word register, and so on. Computers may be able to perform complex mathematical calculations, but the human brain is hardwired for language. Put simply, a translation from a human is going to sound a lot more natural—and have fewer mistakes—than a simple machine translation.

5. Why does a translation need proofreading? Shouldn’t the translator be enough for that?

Speaking of “mistakes,” mistakes happen. To err is human, after all. Translators need proofreaders for the same reason that a journalist, book writer, or a lawyer needs one. Mistakes concerning facts, grammar, spelling, etc. can easily be made by any sort of writer, and the same goes for a translator.

Having a second pair of eyes does wonders for any written work. A proofreader for a translation can catch errors in spelling, word register, a forgotten period or comma—anything that might have slipped through the cracks. If you want a translation to be as polished as possible, having a proofreader is essential.

As a language service provider, one part of our job is to observe trends. These trends may be used to confirm jobs with specific clients or keep track of certain trends in language, and can be very important to our work. Put simply, collecting data on trends can help LSPs understand how to improve upon themselves.

In today’s blog, we’ll be highlighting a few tips about how to track trends by collecting data and use it to your LSP’s advantage.

Try out surveys.

Surveys are a very easy way to get qualitative data, which can help LSPs understand the quality of the service they provided. Usually, surveys are sent out to clients after they’ve received their service. Clients can rate their satisfaction with the service they received on a scale such as from 1-10 or Poor to Excellent, and can leave more detailed information about what they liked and did not like about their service.

Challenges may occur if a client forgets to fill out some of the questions, misunderstands a question, or doesn’t fill out the survey at all. Make sure to make the survey as clear as possible, and, whenever possible, provide the client’s preferred language.

Use transactional data.

You can collect data from your own company’s transactional data to collect quantitative data, which can help LSPs identify how many times they provided service for different languages and for which clients. Transactional data refers to your sales, receipts, POs, invoices, etc. that tell you when, where, how, and for what language you’re providing services for.

For example, a common language to interpret for in America is Spanish. By looking at your transactional data, you can identify trends. For example, if there are more requests from a nearby hospital, you can deduce if you need to hire more medical interpreters. Similarly, you can look at trends in language requests, such as if there’s a sudden surge in Korean requests; perhaps there has been an influx of people moving to the area, or there’s some sort of event going on that you should investigate.

Interviews.

When working with a contracted partner, you might want to take the opportunity to interview them and ask their opinion on your services. You can also ask if their clients mentioned anything to them about your translator or interpreter. For example, talking with a contracted health care provider can glean information from their management department as well as their patients about your interpreter’s bedside manner and professionalism.

Keep up-to-date and do research.

Other important topics to keep an eye on in the language services industry are things like technology and common issues. Technology is essential in today’s world, especially for large translation projects or simultaneous interpretation assignments.

Technology and common issues or topics of conversation constantly change and evolve. If we don’t pay attention, it can be easy to lose track of these ideas and fall behind competitors or not be able to provide the best service. Make sure to keep up-to-date, and research through news articles and even social media such as LinkedIn to see what people are talking about.

All in all, it’s good to remember that improvement is something we should always strive for. The quality of our services as LSPs is something we should make sure to provide, and collecting and analyzing data is a great step forward.

Keeping open channels of communication is of utmost importance. To ensure smooth communication, we are sure to leave notes and give explanations. We also have our process documented and written down. When we don’t know how to handle something, we can look to see if there is a relevant guide already written. If there is not, we can write one so that the next person with a similar problem will have more resources at their fingertips. Emails, text messaging, voice messages, and phone calls are ways to communicate and we choose our method depending on the urgency of the task at hand.

There are things that a single person can’t or doesn’t know how to handle alone. This is why we make it a point to always ask for help when we need it. This way, more challenging problems are dealt with sooner rather than putting them off or sweeping them under the rug. For example, we had to figure out our new tax responsibilities. Taxes are usually complex to deal with, but with several people working with different sources, we were able to check our information against each other. This led to clarity. During the process, we found different opinions, but it was that confusion that helped us identify the problem areas and showed us where we needed to focus and research in order to find the right answer.

Teamwork is important when there is too much work for one person, but that is not the only time teamwork matters. Another key aspect of effective teamwork is understanding everyone’s different roles and their strengths as an individual. Recently, for one graphic design project, we asked one of our team members who hadn’t worked on the project at all to read our instructions. A fresh pair of eyes on the project was needed to make sure that the instructions were clear and understandable to someone who hadn’t seen it before.

We always try to keep a positive attitude. Having the right state of mind can help turn a hectic, stressful day into a learning opportunity and a chance to solve new problems. For example, when we work with certain communities such as blind and deaf/ hard of hearing people, there are extra considerations we must think about. We must make sure that our work is compliant with the American with Disabilities Act. We needed to do some research on it, and took this as an opportunity to learn more about our legal system and about how to help different communities that we want to serve.

Staying positive can keep us energized, productive, and satisfied at work. Having a positive attitude also makes it a pleasure to work with our coworkers and clients, and that helps us build teamwork and respect, which in turn makes tackling challenges easier and more interesting. Last but not least, having passion for the projects encourages us to face challenges energetically. At Monterey Language Services, we know that no problem is insurmountable thanks to our energy, teamwork, and passion for our jobs.

Our team is spread throughout the country and operates in different time zones. Like the sun, our workflow moves from east to west, so being in different time zones gives us more opportunity to serve our client. We have several systems in place to help us work together effectively, so despite being in different locations we always come together to complete large (and small) projects.

Our orbits are dynamic and energetic because our team members are professional and proactive. We recently completed a 17k-word EnglishàSpanish translation project in just 48 hours. Because this project’s scope was challenging with a tight deadline, it required a lot of coordination. We collaborated with 10 translators, consistently communicating with them as well as our internal team members to make sure everything was getting done while making sure multiple people weren’t working on the same thing. It was intense, but all of our planets aligned for this project; our team worked hard, communicated effectively, and produced a 17k-word translation that we are proud of.

We value our individual creativity and spirit. Everybody has a different and important role to play, but we all have to figure out solutions to problems, work out details, and collaborate with each other. Our work requires energy and creativity, and perhaps most importantly, passion. We aim to provide our team members with the tools and flexibility needed for them to work as effectively as possible and to grow as employees; we want our employees to innovate and create their own effective routine at work. This individual-driven approach challenges our employees to think energetically at work and makes coming to work exciting.

At Monterey Language Services, we are always learning and adapting our methods to the growing needs of the language services industry. Our focus on both individuality and collaboration helps us excel in meeting the needs and requests of our clientele.