We often present clients with guidance on how to work with interpreters, and frequently get asked about AI. This is because many people are waiting for the day that they can simply go online and use AI to seamlessly translate between two different languages, but we would like to say it out loud here: THAT DAY HAS YET TO COME.

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Please also check out our playlist for Chinese localization case studies: https://www.youtube.com/playlist?list=PLO-QGEbwcTr14xqfiR38Mp-EhHAmclsUY

We localized the Interpreters and Music video into traditional Chinese as an example to compare translation accuracy between humans versus AI and to identify some classic AI issues.

One of the biggest weaknesses of AI is that it often struggles with names. For instance, the name “Laura” was translated into both “蘿拉” and “勞拉.” When we saw this inconsistency in names, we looked at each other with amusement because this happens all the time. Some may say AI spelling names incorrectly isn’t a big deal since it’s an easy fix. However, for those people, we’d like to share a real-life example.

In a lease contract we worked on, Paragraph 1 said that the landlord shall be known as ‘A’ and the tenant as ‘B’. Paragraph 2 called the landlord ‘C’ and the tenant ‘D’. This was a document with 30,000 words that a client asked us to quote for reviewing the translation, which had probably been done by an AI. Just in terms of reviewing names, how much effort would it take to find out if there were places that call the landlord “E” and the tenant “F” and so on? Not to mention all the work it would take to find other mistakes that humans typically need several rounds of review to detect.

Our analysis also uncovered that AI defaults to using the pronoun “你,” referring to males and offering no female form “妳.”

AI have translated love song titles like “Suddenly Missing You” and “Stuck on You” into traditional Chinese, using the male form. The male singers may not prefer using the male form of “you” in their love song titles. Otherwise, a native speaker in traditional Chinese would feel kind of strange, reading it.

We inserted line breaks on messages that appear in the video. With line breaks, AI seemed to lose the context of the lines.

Line breaks are important. We are often requested to insert line breaks in Asian language marketing materials. Take Japanese line breaks as an example. There are some basic rules for line breaks or how to break words up, but at the same time, there are a lot of exceptions, which humans can easily catch if they understand Japanese, but not AI. In other words, humans break things apart (debriefing) and put them together in a creative way, which AI is just not capable of.

It turns out that AI struggles to translate any segment accurately and, at times, produces unnatural and contextually absurd translations. As shown in the screenshot below, even with a relatively short source text, the quality of AI translation was unbelievably subpar.

AI translated “interpretation” as “explanation” due to a lack of context.
AI translated “Performance” to machine’s performance rather than that of the interpreter’s.
AI mistakenly translated the meaning of “like” as “to be fond of” instead of “similar to.”
AI word-for-word translation for “big heart” doesn’t make sense to a Chinese audience.

It’s clear to us that AI is not able to handle messages that are broken down by line breaks. This then leads us to a question: How well could AI handle entire messages without line breaks?

We conducted a retest by removing all the line breaks on messages. In this attempt, the text was formatted in a more machine-friendly way to enhance AI’s understanding. But even so, post-editing remained an essential step, with 80% of the segments requiring significant human intervention. Without this crucial step, AI translations either come across as rigid and less relatable to our audience, or contain mistranslations. Below are some examples.

Example 1:
The AI translation appears rather stiff because the word “sync” was translated literally. The audience might wonder what it means to “sync” one language to another. Human translators are able to further explain the context of sync, that is, interpreters “listen to one language and convey it in another language.”

Example 2:
AI translated “more emotionally acute” as “more impatient,” which not only deviates from the intended meaning of the source, but also negates the impact of the word “music”. During post-editing, we replaced it with “more emotionally sensitive,” which is more contextually accurate.

Example 3:
AI did word-for-word translation again. It doesn’t sound like what a normal person would say in Chinese. As a dynamic language, Chinese favors verbs over nouns and usually keeps sentences short. Therefore, in post-editing, we restructured the sentence to make it fit a typical Chinese writing style, and flow more naturally.

Example 4:
AI’s translation of “concentration” lacked clarity. Without referring to the source, it was hard to grasp the intended meaning. So, we opted for a more precise choice of words.

Example 5:
AI does a literal translation, full of ambiguity and rigidity, which doesn’t make clear sense to a Chinese audience.

Translation is supposed to flow naturally to engage the audience. It is the more immersive and relatable experiences that make humans feel comfortable. These are exactly the areas where we as interpreters and translators can contribute to.

There may be a lot of gloom and doom from some in the community who think that their jobs are at risk, however, the reality is that we’re training AI to speak our language, but they aren’t able to fully understand it like we can. They can process it, try and find the corresponding pattern in their database, and come to a conclusion that they think is right, but they won’t always be. That’s where interpreters and translators will always have the edge over AI. Human creativity and our ability to understand what’s important, and the culture embedded in it, enables us to make sure that we are conveying the intended message.

We tried one of the latest AI platforms to translate one of our office videos into Mandarin.

While we were impressed by the seamless process and the voice cloning feature that enhanced voice modulation, we couldn’t help but notice pronunciation and translation errors in the generated video. Given that Mandarin Chinese is a tonal language, tones can become a source of misunderstanding if not pronounced correctly. The chosen video introduces the rental service of our conference room, making “conference” a high-frequency word. However, throughout the video, AI consistently pronounces the Chinese word for “conference,” as “memory,” with tones differing from the former. Also, “state-of-the-art” in Chinese is pronounced the same way that “cash” is. This could undoubtedly complicate the message we aim to convey if left alone.

The translation issues we caught are mostly recurring problems caused by machine translation as discussed above. Take the first sentence as an example. AI translated “Looking for a conference room to have a meeting over video or in person?” as “Can you look for a conference room via video or in person meeting?” AI’s rendition deviates from the original meaning, which is likely caused by line breaks, leading to confusion and miscommunication. Such discrepancies underscore the importance of post-editing and human intervention to refine machine-generated translations.

Our conclusion becomes clear.

In this age of AI becoming more prevalent, humans just need to work smarter to beat out AI. As individuals in an evolving world, it’s important to accept technological advancements, but also understand that AI lacks creativity, individuality, improvisation capability, and the understanding of human cultures. That’s how humans can break through and go beyond AI’s limitations.

In accordance with Assembly Bill (AB) 635 (Atkins, Chapter 600, Statutes of 2016) which was passed with little objection, and Senate Bill (SB) 165 (Atkins, Chapter 365, Statutes of 2019) which passed unanimously:

On August 31, 2021, the California Department of Health Care Services (DHCS) announced that Medi-Cal beneficiaries will be receiving increased interpreter support in several regions in California, including Contra Costa County. The aim of this was to ensure that all patients, no matter what language they speak, are able to receive the care that they deserve without having to worry about communication.

The project is called Medical Interpretation Pilot Project. Through the legislatively mandated project, medical interpreters in the following languages are needed or will be called upon. This is to cover Medi-Cal assignments in the area either on-site or remotely, either via phone or video conferencing.

Arabic
Armenian
Cambodian
Cantonese
Dari
Farsi
Hindi
Hmong
Japanese
Korean
Laotian
Mam
Mandarin
Mien
Mixteco
Pashto
Punjabi
Russian
Spanish
Tagalog
Thai
Vietnamese

Monterey Language Services is proud to be part of the MIPP team, providing interpretation services in Richmond/Antioch area.

Medical records often come in hard copy. When we make a quote, we count the total amount of words and base the quote on this number. Hard copy makes counting the words more complicated, so we must do our best to accurately count and calculate by hand; we might even do this process two or three times to ensure that our quote will be as accurate as possible.

These projects had several different types and lengths of documents, including handwritten doctor’s notes, medical histories, diagnosis information, receipts, itemized bills, and information sheets. We bundled these by type and had them translated in different batches, to make sure the translator wasn’t overburdened and could focus on one type at a time based on their specialization. This helped us produce high quality translations and stay organized.

This also helped us notice patterns in the documents, and come up with ideas that would make translation easier and quicker. For example, several of the documents were nearly identical, with just a few words or sentences being different. Rather than having the same content translated multiple times, we translated one of the documents. Then for all the others, we identified every piece that was different, translated these “strings,” and inserted them where they belonged. This saved our client a bunch and also helped us stick closer to the budget.

The volume of medical records is usually heavy especially for severe injuries. It requires a team to complete managing and translating all sorts of documents, and the tasks involved include selecting translators who have relevant experience and qualifications, organizing all of our files, keeping track of the status of the project, clarifying unclear parts with experts, reviewing the translations for completeness and accuracy, and preparing the files for final delivery to the client.

We work to have a supportive environment where our team members can cover for each other’s backs, so no one is overloaded. When improvements are needed, we are willing to talk about them and improve them rather than brush them under the rug. After all, accuracy and completeness are the utmost goal of our work. We enjoy medical records translation projects, because it gives us a great sense of helping our clients and also because there is always something challenging us to put in the extra effort!

Through accurate and clear translation of corporate communication materials, customers and employees can gain a better understanding of the corporate message and guidelines and can thus better contribute to the greater success of the corporation.

Global companies working with Monterey Language Services are growing stronger because they have chosen a translation and interpretation company that gives individualized attention to each translation project entrusted to them.

Our company stands firmly by what we believe in and provides the following to our global corporate customers.

Specialty: Translation and interpretation that require high level of expertise

Domains: Medical, legal, technical, and business subjects

Approach: Clear, accurate, and complete translation and interpretation

Value: Professional, efficient, and high quality services

Languages provided: Over 175 languages (including Arabic, Japanese, Hebrew, Malay, German, French, Indonesian, Danish, Finnish, Hungarian, Korean, Simplified and Traditional Chinese, Tagalog, Vietnamese, Italian, Swedish, Spanish, Portuguese, Turkish, Hindi Norwegian, Polish, Russian and more)

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.

Our interpreters are professionally qualified. They have studied translation and interpretation at the graduate or undergraduate level, or are professionally certified, or have received training in medical, legal and technical subject areas. They are experienced medical interpreters, legal interpreters and technical interpreters. Furthermore, they pursue continuing on-the-job training and education.

Our interpreters are not only local, able to come to our headquarters or to our client sites to perform services, but also distant, working remotely through a range of technology options such as video remote.

Our interpreters work consecutively, but also at conference, offering simultaneous interpretation.

Monterey Language Services has been providing language support to hospitals for years. A short list includes Spanish, ASL, Vietnamese, Arabic, Mandarin and Cantonese, Korean, Tagalog, Russian, French, Portuguese, German, Japanese, Punjabi, Gujarati, and indigenous languages such as Triqui, Mixteco, Zapotec. Even when a rare language is needed, we can vet and bring interpreters to our customers in a matter of hours.

We stand by ready 24-7, either work with a regular schedule of interpreting appointments, or provide last minute on-demand interpretation, for example for a hospital’s emergency needs.

It is our goal at Monterey Language Services to provide a full line of interpretation services. And it is to that end that we maintain our huge pool of professional interpreters to serve you whenever or wherever you need them.

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for more information.

It may involve a dozen sound engineers to make preparations ahead of time.  First, several booths must be set up for the interpreters. Each will represent one language and contain interpreters all working at the same time. The location of the booths should allow all interpreters to see the speaker and the activities on stage while the booths should blend in with the conference setting.

Before the conference starts, the interpretation system has to be connected and tested to ensure each booth’s interpretation can be clearly heard from the headsets that will be provided to the audience.

When the audience gets there, each member is provided a headset connected to a radio-like device that receives the channels of interpretation in different languages (English, Chinese, French, Spanish, Japanese, German, etc.). Using all of this high-tech equipment makes you feel like you’re in the U.N.

The interpreters should arrive early and get as much information beforehand as possible.  Simultaneous interpretation is a very difficult and energy-consuming task. Therefore, there are usually two to three interpreters in each booth. They are like a relay race team, taking turns to interpret, 20 minutes each turn. While one interpreter is interpreting, the others must also listen to the speaker so that the next interpreter knows when it is his or her turn to interpret. The three interpreters also depend on each other for help. For example, they may need their partners to write down big numbers or look up the terms in the glossary. Teamwork is crucial to the success of the interpretation.

At the end of the communication relay race, every audience member has understood the conference. The team feels mission accomplished. Monterey Language Services is getting ready for one such conference as we speak. We look forward to helping the panel communicate to the audience.

Since its creation, Twitter has been a worldwide phenomenon that has connected everyday people with their favorite celebrities, friends, and everyone in between.  Although the service has been provided worldwide, the company has been trying to translate the business tools into 33 languages in order to reach an even broader audience.

These languages include: Afrikaans, Arabic, Basque, Catalan, Czech, Danish, Dutch, Farsi, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese (Brazil), Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, and Urdu.

At the Twitter Translation Center, translators can sign on using their Twitter account and help translate various blocks of text for the company. The upside for the translator is experience in the field, as well as their name possibly on the “Top Ten Translators” for those who have been translating the most.

The @MRYLanguages Twitter account isn’t in this top ten just yet, but it does connect directly with Director of Translation Mei-Ling Chen where she will gladly answer questions posed about the company, translation services, or any other related topic in the industry.

Another sport that constantly uses interpreters is Major League Baseball. Currently, the majority of the league is Latino based. Often, to avoid misinterpretation, players will hire interpreters whenever they have press conferences to announce anything important, such as a player signing or a player retiring. Another strong presence in the MLB is from Japan.  These players always have interpreters when they first come to the league, for they are still assimilating to the American culture while trying to adjust to playing at the highest professional level of baseball.

A third sport that relies on interpreters heavily is basketball. Next to soccer, the NBA is the most global sport. Many of players have been drafted overseas to come to America so that they can have a chance at playing against the best talent in the world. Also, some players leave America to try to find a job playing basketball in other countries. For both situations, interpreters are needed to break down the language gap for these athletes so they can focus on their job as professional basketball players.

Why is it important that a translation service is located in Monterey Bay? Well, some of the finest language institutes are located in Monterey. The Monterey Institute of International Studies (MIIS) and the Defense Language Institute (DLI) are specialized institutions. The DLI also does research in the Language field and provides linguistic and cultural instruction for the Department of Defense. MIIS provides 15 different fields of study within the umbrella of Language studies. Some of these include Social Change, Terrorism Studies, Environment, Business Studies, and Translation.

Along with these schools, California State University at Monterey Bay (CSUMB) has many students graduating with a degree in Japanese or Spanish. CSUMB also provides classes in American Sign Language (ASL) and introduces students to the deaf culture. Many of the students who graduate with these majors have also studied abroad and have been immersed in the culture with which they study. The same kind of culture can be found at MIIS and the DLI.

Monterey Peninsula College (MPC) also provides language classes that include ASL, Arabic, Chinese, French, German, Italian, Japanese, and Spanish. This concentration of high quality language instruction in the area calls for the inclusion of a high quality translation service.  ~ By Sam Pereira

Monterey Language Services is happy to call this place “home”.

Siri, Apple’s new iPhone 4S app, is still struggling with picking up dialects and its ability to recognize language, so this application is long in the works. 

New technologies come up almost every day with ways to make life easier and more efficient, but may not cover the entire subject. For example, in the case of the new translation services the iPhone application Siri is looking to provide, they only offer services in six languages and dialects, American English, British English, Australian English, French, German and Japanese.

Here’s how the new translation technology is set to work, from the technology blog pcworld.com:

“The voice commands are recorded by the iPhone and then shipped to the cloud for interpretation. For example, when in Paris, a user’s iPhone could offer a translation to: “Quelle est la date d’aujourd’hui” and in response the user could reply in English, with the other person’s Siri translating the answer into their own language. The iPhone could use the GPS location to speed up translation by defaulting to the most likely language.”

Monterey Language Services can provide a more diversified translation experience with the highest quality. Monterey Language Services has access to over 10,000 translators and interpreters, offering translation and interpretation services for 175 languages and dialects to clients around the world. This broad range is sure to meet the needs of any who use the service. 

The fight with new technologies is usually about quality or quantity, but Monterey Language Services has them beat in both.