Some notes stay with us forever—they are real, heartfelt, and mean a lot to us. One such note from Central Coast Community Energy inspired us to create a short piano piece, celebrating the genuine connection we share with our clients.

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Major Testimonials

★ Government

California Department of Health Care Services (DHCS) — Corinne Chavez, Health Program Manager II

“Monterey Language Services’ collaboration and insights improved care for Medi-Cal members with Limited English Proficiency. Thank you for participating in the Medical Interpreter Pilot Project (MIPP)!”

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★ Healthcare

Natividad Medical Center — Victor Sosa, M.Ed., CMI

“Monterey Language Services provides interpreters with subject expertise for all our language needs. They’ve done an excellent job for us!”

★ Education

Monterey Peninsula College — Jeannie Kim-McPherson, Dean of Instruction

“Thank you for the quick turnaround. Working with your team has been seamless and positive.”

★ Community

Central Coast Community Energy — Peter Berridge, Manager of Communications

“We’ve truly enjoyed working with Monterey Language Services. Their professionalism and warmth make our collaboration meaningful.”

Client Voices — Moments That Stay with Us

• “I love it when good people come together to do great things!”
• “We are thankful for your help in untangling the mess—it made a difference.”
• “Your team is the most professional interpreter staff we’ve ever worked with.”
• “Some notes stay with us forever—they mean a lot to us.”
• “We are grateful for the expertise and care your team provides every day.”
• “Your service and team are outstanding.”
• “Thank you for your quick turnaround and thoughtful attention to detail.”

The making of our Thanksgiving video was a journey that reminded us of the unique value human creativity brings to our work.

In a world where AI tools are rapidly evolving, we see AI not as competition but as an opportunity to reflect on the qualities that set us apart.

Our process—rooted in collaboration, thoughtfulness, and emotional nuance—is a testament to the irreplaceable role of the human touch in crafting meaningful connections.

With Thanksgiving just around the corner, we decided to create a heartfelt greeting video to thank everyone—our clients, coworkers, and friends. Through our combined team efforts, we were able to make a video that sets us apart from AI. Here’s our process on how we made this year’s video special.

We gathered photos of our team members in action—focused, collaborating, and working wisely. These images were the perfect way to showcase the dedication and effort we put into every project. Each picture highlighted a different aspect of our work, whether in the office, in meetings, or working remotely.

We also gathered photos of our team celebrating Thanksgiving together. Whether we were sharing a toast, giving thanks, or simply enjoying each other’s company. These images added a joyful, festival touch to the video. It was important for us to show not only our professional side but also the warmth we share as a team.

To step it up a notch, we reached out to Layla and asked her to write a poem that would capture the team, dedication, and the spirit of Thanksgiving. Layla’s words were both thoughtful and inspiring. The poem beautifully expressed our gratitude and teamwork.

In praise of work partners

Integrity, merit, jubilation
Honorably, you display

Collaborative endeavors and dynamic talents
Significant affiliation creates

Vigorous diligence and wise resolutions
Remarkable admiration cultivates

Our heartfelt gratitude we proclaim to you
A bountiful Thanksgiving we wish for you

We carefully selected the best visuals to match each part of the poem, ensuring the transitions felt seamless and natural. We also added more Thanksgiving elements to make the video warmer and more festive.  We show Layla’s poem in its entirety at the end, but have stanzas of her poem alternate with our wishes and pictures of our staff. The result is a very interesting video that will make the viewer feel the warm greetings from Monterey Language Services while making sure that our thanks are conveyed.

One important thing we did in this video was feature our clients. It’s important to show that we’re all more than just a faceless company, but a team of people who are all working toward a common goal. It helps to show harmony, joy, and peace. This is something that we did last year as well, and something that we will continue to do each year.

We made sure that the transitions were consistent across the entire video and had a method where we would have the text fly in, and then when the next slide had pictures, we’d do a door opening effect. The door opening effect was used for all the pictures, but for text-to-text transitions, we had a slide effect. This was all very intentionally engineered to make a very smooth and comforting feel for the viewer as they watched the video.

From start to finish, we made sure every element of the video reflected the gratitude we feel for our clients, coworkers, and friends. It’s not just about the work we do; it’s about the connections we build and the community we’re part of.

Once completed, we were proud to share the final product—a video that not only conveyed our thanks but also celebrated teamwork, dedication, and joy. It was a reminder that the work we do is about more than just business; it’s about the people we collaborate with, and the relationships we build along the way. It has truly been a joy to work with all our clients and we look forward to our continued collaboration!

When people ask us if Chat GPT or AI is a threat to us, we will proudly answer no. We take a higher road that involves beauty, nuances, and uniqueness that only humans work together as a team can create!  AI produced work is plain and predictable. In our opinion, AI in fact has a long way to go in the language industry!

The series consists of three engaging parts:

1. Educational Video: An introduction to the key terms and concepts in the song, providing valuable insight into its cultural and historical references.
2. English Translation: A clear and thoughtful translation of the lyrics, making the poetic beauty of the song accessible to a broader audience.
3. ASMR Lyrics Reading: A soothing experience featuring an ASMR reading of the lyrics, allowing you to enjoy the lyrics in a unique and calming way.

Click to watch all three parts combined in one video on YouTube.

Feedback Received

It is delightful to be able to engage our clients in a dialogue about culture, poetry and translation!

A client of Monterey Language Services shared a wonderful interpretation of Blue and White Porcelain of her own with us after reading our translation. She thought the song described the beloved landscape scenery of China as captured in blue and white porcelain pottery.

How did this story happen? Let us share how Monterey Language Services turned this beautiful piece into a fascinating project!

Spreading the Joy of Translation

The song “Blue and White Porcelain” by Taiwanese artist Jay Chou was released in 2007, so why did we choose it for our 2024 summer project? The idea didn’t come after a lot of planning or brainstorming, but as a sudden enlightenment.

At the start of the summer, Mei-Ling kept hearing “Blue and White Porcelain” in different places, so she decided to learn it. The more she sang the song, the more the beauty of the Chinese culture embedded in the lyrics resonated with her. Appreciating the poetry of the lyrics, Monterey Language Services decided to share the song with a broader audience by translating the Chinese lyrics into English.

Even non-Chinese speakers were able to join in this effort. In this video, Layla, a Spanish interpreter whose native language is English, read the translation as a poem. We then developed the reading further using ASMR techniques.

This story is an inspiring example of the power of translation to facilitate communication between people of different languages and cultures.

Collaborative Teamwork

This project is the product of collaboration between many colleagues and professionals. The end result surpasses what one person is capable of doing alone.

We started the project with Christoph, whose Chinese-to-English translation follows the syllable-count and meter of the original song and provided the foundation for what was to come. See our previous blog post for more information.

After the English translation video was complete, Shreya joined in. She suggested adding an educational video with eye-catching images to explain the key terms in the lyrics.

Layla thought the English translation was poetic, so she performed a reading in her clear and gentle voice. Her soothing tone inspired Shreya to suggest creating an ASMR version.

Finally, we wanted to create a complete sensory experience. Gary edited the background music and added sound effects such as rain falling on leaves, fire crackling, and pottery wheel clicking. These effects enhanced the video and made it atmospheric.

We are proud to mention that the younger generation also played a part. The background image of the ASMR video was drawn by De-Yi Lee, a junior high school student.

For this project, we have many people to thank, including the song’s original composer and singer Jay Chou and lyricist Vincent Fang. The song inspired a lot of creativity, which has made this project very enjoyable.

Through the collaborative efforts of many talented individuals, we were able to produce a video with a clear vision.

Video Editing

The combined video has three parts, and we created it in three different phases. As the videos consist of many different elements, video editing was required to combine and synchronize them. Smoothing the audio and creating seamless transitions between different segments were also fun to handle.

In the introduction to Parts One and Two, we used a stunning animated image of falling flower petals, while a blue and white bowl rotates in the background. On its own, the animation is beautiful, but when put it into our video, we felt that the speed was a little too fast.

The video is aimed to relax rather than energize, so we decided to slow the animation down, reducing the speed by half. The effect was immediate and magical. The animation was seamlessly integrated into the rest of the video.

From start to finish, we made sure that there are smooth transitions throughout the video. Our aim was to find a balance between joy and serenity as well as between majesty and simplicity, while maintaining a relaxing mood on the whole.

Translation Journey

Before translating the lyrics, we took the time to decide on our approach. We weren’t merely trying to produce a mechanical, one-to-one translation of the words. Instead, we aimed to create a singable English version that mirrored the rhythm and flow of the original song.

At the same time, we also wanted to faithfully convey the story told by the original lyrics. Therefore, every word went through a great deal of consideration and scrutiny.

To keep the translation accessible and easy for a non-Chinese audience to understand, some proper nouns had to be dropped. These included references to a Song dynasty style potter’s mark on a vase, and a town in Jiangnan, a region in China known for its romantic river scenery.

Both terms are richly evocative to a Chinese listener, but their dense cultural meanings could not be explained within the limitations of the syllable count.

For the Song dynasty reference, we simplified the phrase to “old potter’s mark”. Although “antique” may have been better at capturing the intended meaning, “old” was a better fit for the syllable count.

On the other hand, we omitted the reference to the Jiangnan region altogether. As Jiangnan’s literal meaning is “south of the river,” we gave up geographic specificity but kept its romantic associations by using the word “enchanted” in the same line.

After a process of painstaking deliberation, we are happy with the translation. It is both faithful to the original lyrics and singable to the original meter.

Interpretations of the Song

Song lyrics can be considered a form of poetry and can have many different interpretations. During the translation of the song, we had a debate about whether the speaker in the lyrics is addressing a blue and white porcelain vase or a human love interest.

One interpretation was that the speaker is an art lover recalling his encounter with a beautiful blue and white porcelain vase in Jiangnan. The art lover’s treasure hunt led him to discover the porcelain vase hidden behind a splashed-ink landscape painting among other works of Chinese art.

The other interpretation is that this is a love song that uses metaphors from Chinese art to describe his longing and the beauty of his lover.

Creative translation, also known as transcreation, of works such as “Blue and White Porcelain” can spark lively discussion, as there can be many different interpretations of the same text.

1. Choose the right interpreter: Effective interpretation starts by choosing the right interpreter. Ensure that the interpreter has the necessary skills and experience to interpret accurately between the languages involved. Consider their expertise in the subject matter and their cultural sensitivity as well, as these factors can greatly impact the accuracy of the interpretation.
2. Provide background information: Background information such as subject matter, names and titles of participants, context and purpose of the event can greatly help with the accuracy of the interpretation. The more information interpreters have before the event, the better their performance will be. To provide and gather background information is considered a necessity in the interpretation process. To be exact, the interpretation process starts before the event itself.
3. Create favorable environment: Ensure that the interpreter has a clear line of sight and sound to all participants in the conversation. Experienced clients usually treat interpreters with courtesy and thoughtfulness in order to provide a favorable environment for the interpreter to work in. The goal is to help the interpreter enhance their performance and ensure that the interpretation is as accurate as possible.
4. Speak clearly and at a moderate pace: Interpreters must be able to understand the language they are interpreting. Speaking clearly and at a moderate pace can help the interpreter accurately convey the intended message. Avoid using overly complex language, because it can reduce the processing time in interpreter’s brain, help the interpreter render interpretation in an easy and smooth way.
5. Avoid distractions: Interpreters must concentrate to accurately convey both the content and tone of a conversation. Any distractions or interruptions can disrupt the flow of the interpretation process and impact interpretation in a negative way. For instance, if video interferes with audio output, then refrain from asking interpreters to appear on video. Asking interpreters to be on video usually is more distracting than not to be on video. Also avoid any activities that may be distracting, such as talking on the phone or texting.
6. Provide feedback: If there is any confusion or misunderstanding during the interpretation process, it is important to provide feedback to the interpreter. Collaboration rather than confrontation is more conducive to the outcome you would like to achieve in a communication event.

Sometimes questions need to be clarified or potential problems need to be identified before we start work. For example, recently we had a client request a Spanish sign language interpreter. Spanish Sign Language (SSL) is different from American Sign Language (ASL), so we had to clarify: which Spanish country is the hard of hearing client from? Does he know American Sign Language at all? Will an ASL interpreter who could also interpret spoken Spanish work? We communicated back and forth with the client rather than making an assumption and potentially compromising the event. It was also a nice opportunity for both the client and for us to get exact information and serve the ultimate client in the most appropriate way!

There are some things we can do to ensure that communication remains smooth and clear. We evaluate all projects and requests when we receive them, identify any potential misunderstandings or lack of information, and speak with the client. This way, we will be able to give the most accurate quote possible. It also helps us determine if the project will run smoothly, rather than getting into the project and finding issues at a later project stage.

When questions do come up during the course of a project, it is important to be unafraid to clarify with clients. Some people might think asking questions makes ourselves look bad, but the opposite is true! Clients will appreciate our attention to detail and commitment to providing the highest quality product possible. It is our job to ask questions and make sure our team has correct information to carry out the project.

While communicating with clients is necessary and helpful, we must find a balance. We don’t want to send too many emails and overwhelm our client! To streamline critical communication, it is best to gather key questions or points of clarification first, send them all in a single (but still concise) email to the client. This makes it easy for the client to quickly answer everything, and is also a nice way to document everything in a logical way.

At Monterey Language Services, communicating with our clients is fulfilling and worthwhile. The feedback and collaboration we get from our clients keep us going stronger every day. We work hard to make sure that our communication with our clients is as smooth, understandable, and enjoyable as possible. This makes our clients happy, and if our clients are happy then we are happy too!