Insurance Companies

Insurance companies are being pushed out of business, and reacting with panic. In particular, Worker’s Comp providers have been hard hit as it becomes increasingly difficult for companies to rule out or prevent employees’ exposure to Covid-19. Some providers have begun cancelling Workers Comp coverage at just the suggestion that employees could be at risk of exposure.

Media

In a situation like the current one, it’s important to stay up to date and have access to information from trusted news sources. Unfortunately, media outlets are not immune to the effects of the outbreak, and in its wake publishers across the country have been forced to reduce their print schedule, or stop printing altogether. According to the New York Times, local media outlets in particular have been crippled by the outbreak.

Translation and Interpretation

The effects of the outbreak on the T&I industry have been unmistakable to both translators and interpreters themselves, as well as language service companies.  With business across the country screeching to a halt, and more and more areas ordering citizens to shelter in place, last week saw a string of cancellations from clients across the board – depositions, business meetings, tech presentations, medical appointments have been postponed indefinitely, and freelance translators and interpreters face an uncertain future.

We are all being affected by the outbreak of Novel Coronavirus, and for our part, Monterey Language Services will continue to keep an eye on developments across industries as the situation progresses. Stay safe and keep healthy!

Local interpreters carry out their services in person. They travel to the location – a conference, a business meeting, a doctor’s appointment or a court hearing – and interpret onsite, whether consecutive or simultaneous. There are certainly advantages to sticking with this tried and true approach. Since the interpretation is face to face, there are no worries about technological limitation – no extra delays, always the clearest possible picture and sound, no special adjustment and setup needed.

That is not to say there are no possible pitfalls. Naturally, the pool of available local interpreters is limited, and for rare languages may be entirely nonexistent, not to mention that there is a multitude of travel-related concerns and expenses, from car trouble to traffic.

On the other hand, global interpreters work over the phone or, more often today, through video software. Distance between client and interpreter ceases being a concern, and interpreters’ hours become more flexible. Far more languages and much wider pool of interpreters become available. There are no travel expenses.

However, to balance it out, global interpreters are dependent on cutting-edge technology, with all the attached concerns. Fortunately, nowadays, more and more interpreters can meet these requirements, in terms of hardware, software and internet access, and the technology itself has become much more reliable. We are entering into the future.

There is no clear “superior” choice. Whether selecting a global interpreter or calling up a local one is better depends on the event, the languages, set up and people involved, the situation specifics.

We at Monterey Language Services are always striving to determine the best solution for our customers, and to that end, we offer a full line of interpretation services – whatever your needs, we will find the interpreter for you, whether they are five miles away or on the other side of the world.

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.

As interpreters, we are always interested in the development of interpretation technology, including the possibility of “robot” interpreters. About a year ago, we wrote about the potential of interpretation software and Microsoft’s efforts in that area. Their software is meant to analyze your speech, translate it and synthesize an audio track of your own voice speaking in the target language. (However, the software will first need to study your voice for several hours. Also, it gets around one in eight words wrong.)

So are there robot interpreters in our future? The answer is complicated. Perhaps one day, but not any time soon.

Interpretation software faces many difficulties, in each of its component stages. The first step is speech recognition, an area that has seen great improvement over the last few years. Nowadays, speech recognition figures in our daily lives – when we make a call and are asked to speak to a robot, when we are driving and asked to give commands to the stereo system, etc. Due to its wide range of applications, speech recognition is the most mature of the technologies involved, but even it still has a long way to go before it becomes truly reliable, as we are well aware from our experiences.

Next, the words spoken (and hopefully understood correctly by the system) need to be translated. While machine translation has certainly come a long way, anyone who has tried to use Google or Bing Translate on a foreign language website can testify that what comes out is not always even legible, much less an accurate translation of the source text.

Finally, the software needs to generate a spoken version of its translation through text to speech synthesis. This is possible with today’s technology, but even there many irregularities remain. Intonation, emphasis and other vocal indicators still do not carry over particularly well into artificial voice generators, creating voices that sound, well, robotic.

Beyond these basic limitations of the software, there also remain concerns about the nuances of both translation and interpretation. Questions about homonyms, about words that have multiple meanings depending on context, and of course the issue of cultural differences. There are many situations where even the most sophisticated software will be unable to guess the subtle nuances a speaker intends. A human interpreter does not just translate the words, but also the subtext and hidden meanings within them, judging not only the speaker, but also the audience.

“Reading the audience” to judge their understanding and reception of the translation is a vital skill for an interpreter. It is also one that becomes even more important in smaller, more intimate settings outside of presentations and conference interpretation. In a business meeting, at a doctor’s appointment, even in court, the message needs to be tailored based on the reactions of the listener.

Can you image a robot, as they as now, doing medical interpretation or legal interpretation?

Monterey Language Services strives to provide the highest quality of translation and interpretation services. Please feel free to contact us for a quote.